Gloria Blocker
Roxbury,MA
Summary
With a proven track record I excel in event coordination and possess exceptional communication skills. My expertise in community relationship building and problem-solving has consistently enhanced client satisfaction and operational efficiency. Skilled in both team collaboration and crisis communications, I drive positive outcomes and exceed goals with confidence. Compassionate Case Management with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation. Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
13
13
years of professional experience
Work History
Lead Engagement Specialist
Baycove
Boston, MA
08.2024 - Current
- Met with potential customers to discuss services and establish new relationships.
- Coached client representatives in effective communication with public or employees.
- Provided exceptional customer service, resolving issues promptly to ensure satisfaction.
- Contacted clients on regular basis to determine satisfaction levels and areas requiring immediate improvement.
Assistant Property Manager/Resident Services Coordinator
Rogerson Communities
Roslindale, MA
06.2023 - 07.2024
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Interacted with potential renters during showings providing information about the property features.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
Community Health Worker
Vitra Health
Braintree, MA
10.2022 - 05.2023
- Maintained accurate records of patient data in a secure electronic database.
- Conducted home visits to assess the health needs of patients and their families.
- Monitored client progress towards health goals and objectives.
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
- Educated clients on options to assist in making informed decisions.
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
- Offered emotional support during difficult times or stressful situations.
- Provided assistance with completing forms related to public benefits programs.
Housing Case Manager
Pine street inn
Boston , MA
12.2021 - 09.2022
- Participated in various committees related to homelessness prevention initiatives within the community.
- Monitored client progress towards established goals and objectives outlined in service plans.
- Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
- Provided information to access financial assistance, legal aid or housing.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Collaborated with other professionals to assess client needs.
- Maintained accurate records of client interactions utilizing a computerized database system.
- Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
Residential Counselor
Vinfen, Greater Boston
Cambridge, MA
04.2019 - 04.2021
- Supervised medication administration according to physician instructions.
- Communicated with other staff to resolve problems with individual residents.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Interfaced with residents to address and resolve complaints or grievances.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
Guest Service Specialist
Pine street inn
Boston , MA
01.2018 - 12.2020
- Greeted clients and provided personalized support to meet unique needs .
- Updated front desk's concierge book to maintain most relevant visitor information.
- Performed checks on rooms and overall property daily.
- Addressed customer complaints or concerns in a timely manner.
- Ensured all safety protocols were followed while on duty.
Bouncer
Packy's Pub
Roxbury, MA
01.2012 - 11.2014
- Maintained secure entrance and exit points to ensure safety of patrons and staff.
- Kept accurate records of incidents occurring on premise, including reports on patron injuries or property damage.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Provided friendly and professional assistance to employees, visitors and customers.
Education
GED -
Moc Learning Center
Fitchburg, MA07-1996
Skills
- Event coordination
- Multitasking
- Excellent communication
- Attention to detail
- Community relations
- Goal setting
- Community relationship building
- Self motivation
- Team collaboration
- Crisis communications
- Decision-making
- Community outreach
- Interviewing skills
- Thought leadership
- Report writing
- Client coaching
- Problem-solving aptitude
- Problem-solving
- Program planning
- Verbal and written communication
Accomplishments
- Cyber Awareness certification
- yardi Software certification
Timeline
Lead Engagement Specialist
Baycove
08.2024 - Current
Assistant Property Manager/Resident Services Coordinator
Rogerson Communities
06.2023 - 07.2024
Community Health Worker
Vitra Health
10.2022 - 05.2023
Housing Case Manager
Pine street inn
12.2021 - 09.2022
Residential Counselor
Vinfen, Greater Boston
04.2019 - 04.2021
Guest Service Specialist
Pine street inn
01.2018 - 12.2020
Bouncer
Packy's Pub
01.2012 - 11.2014
GED -
Moc Learning Center
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