Gloria Branda
Jacksonville,FL
Overview
23
23
years of professional experience
Work History
Customer Service Coordinator
Patriot Auto Glass, AGP
08.2019 - Current
- Collaborated with internal departments and external vendors to achieve fast resolution of claims and service.
- Followed up with customers on process and service related issues
- Interviewed policyholders to verify information and obtain additional details; Data entry, maintained records
- Communicated with clients and service providers to provide updates on work progress.
Business Support Assistant
Career Image Solutions
02.2023 - 07.2023
- Assisted CEO in gathering Client documents, filing and organizing via data entry in Google and Streak
- Assisted in Compiling and developing Recruiter Training Course
- Scheduling Client meetings; phone system, routing calls, delivering messages to staff, greeting all clients, guiding to next steps
- Emails; Proposal writing assistance, resume writing assistance
Bookkeeping Administrative Assistant
Doorbia LLC
07.2023 - 09.2023
- Managed 100's of invoices monthly, accounts payable, maintaining accurate expenditure records via Google sheets and OneDrive.
- Maintained office filing system, paid bills, assisted Transaction Coordinator with Closings, upheld integrity of company information
- Resolved discrepancies with vendors, Utility companies, recovering funds.
- Answered phone and assisted Team with administrative and project management tasks
New Home Sales Assistant
SEDA Construction
10.2018 - 03.2020
- Assisted sales agents managing model home and spec home, show properties and guiding through selection process to closing
- Established positive flow of communication with agents, keeping records of every phone call and walk-in with prospect information to follow-up to closings
- Kept model homes tidy ready to meet, greet and show
Sales and Leasing Specialist
Class Leasing Inc & RE Brokers
01.2005 - 09.2009
- Increased occupancy in communities with 50% conversion ratio and 75% closing ratio.
- Developed and implemented tactical marketing plans with success.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Managed lead tracking by making contact and following up on leads generated.
- Built and maintained strong relationships with potential residents to support move into community.
General Manager, Business Development
Live-Healthy Products
09.2010 - 02.2014
- Completed and managed full business expansion, new store and ecommerce website
- Recruiting, sourcing, interviewing hiring and training 40 employees for new location
- Performed Book-keeping and Payroll, Scheduling employees, ongoing training
- Scheduling open to close duties/staffing, daily cash deposits, Profits/Loss reports via Excel
- Ordering/Inventory, Pricing, Advertising, Store display
Advertising Sales ‘Media Consultant'
The Queens Tribune
02.2008 - 01.2009
- B2B-Established and maintained business relationships/accounts.
- Used consultative sales techniques to pinpoint customers' advertising needs and close sales.
- Assisted art department with marketing ideas
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
Real Estate Appraiser
Bank Of America
04.2002 - 10.2005
- Established relationships by building Network of Mortgage Brokers to increase revenue.
- Gathered information on nearby properties to compare and analyze value on properties.
- Researched land, property and market values to complete estimations
- Exceeded quota by 15% in volume of appraisal reports monthly.
Assisted General Appraisers staff to meet Lender deadlines.
Bartender/Mixologist
The Ritz
03.2001 - 03.2002
- Served high customer volumes during special events, nights, and weekends
- Event Bartender; From 2006 to present: Tavern on the Green, Casa Marina Hotel, Elite Private Bartenders, Catering by Liz, Designed Events and more
Education
FL Licensed Real Estate Agent - Real Estate
Florida Real Estate School
Remote 11.2020
Bachelor of Science - Business Administration And Management
Florida State College At Jacksonville
Jacksonville, FL08.2020
Skills
- Microsoft Office/60 WPM
- Recruiting/HR Assisting
- Managing Business operations
- Research and Analysis
- Personnel Training and Development
- Business Development
- Client Rapport-Building
- Data Entry
- Problem-Solving
- Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Bookkeeping Administrative Assistant
Doorbia LLC
07.2023 - 09.2023
Business Support Assistant
Career Image Solutions
02.2023 - 07.2023
Customer Service Coordinator
Patriot Auto Glass, AGP
08.2019 - Current
New Home Sales Assistant
SEDA Construction
10.2018 - 03.2020
General Manager, Business Development
Live-Healthy Products
09.2010 - 02.2014
Advertising Sales ‘Media Consultant'
The Queens Tribune
02.2008 - 01.2009
Sales and Leasing Specialist
Class Leasing Inc & RE Brokers
01.2005 - 09.2009
Real Estate Appraiser
Bank Of America
04.2002 - 10.2005
Bartender/Mixologist
The Ritz
03.2001 - 03.2002
FL Licensed Real Estate Agent - Real Estate
Florida Real Estate School
Bachelor of Science - Business Administration And Management
Florida State College At Jacksonville
Summary & Objective
Seeking a long-term career; Dedicated and reliable team professional bringing a passion for growing businesses and providing excellent support and service. Committed to maintaining professional relationships to increase profitability and drive long term results.
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