Gloria Brown

• Pre-registered and scheduled patients for appointments, procedures, tests, and other services ordered by leading physicians in a timely manner.

• Answering incoming calls, completed follow-ups and referrals left in queues, and ticketing scheduling.

• Completed patient checkout, scheduled follow-up appointments per the physician's order, and provided patients with cost estimates and itineraries for upcoming appointments.

• Complied meticulously with WashU standards and regulations throughout the scheduling process, ensuring company reputation was upheld.

• Responsible for using and understanding of member's benefits that are designed to educate members on how to utilize specialty pharmacy products and services by use of informative practices.

• Worked closely with the process of prescription transfer between doctors and pharmacists to ensure transition when appropriate

. • Contact the involved parties obtaining and providing information on benefit options, cost, research and resolving escalated or complex situations.

• Navigated complex billing systems with ease, ensuring accurate invoicing and prompt payment collection from insurers.

• Enhanced patient satisfaction by efficiently processing prescription orders and addressing inquiries.

• Place outgoing calls to gather information from claimants
• Accurately and fully record the claimant's description of the disability onset, medical condition, medical sources, functioning, and vocational history
• Educated clients about available resources and support services, empowering them to make informed decisions about their healthcare options.
• Conducted thorough case reviews, maintaining detailed records for each claimant''s application process.
• Exceeded performance metrics by consistently meeting or surpassing established goals for completing case evaluations within specified timeframes.