Gloria Brown
Chicago,IL
Summary
Dynamic Account Manager with extensive experience at Allied Universal Security Services, skilled in strategic planning and staff management. Proven track record in enhancing security operations and developing personnel through effective training programs. Strong communicator with CPR certification, adept at building client rapport and resolving issues efficiently.
Overview
22
22
years of professional experience
Work History
Account Manager
Allied Universal Security Services
06.2015 - Current
- Coordinate and manage security operations for assigned accounts, ensuring shift functions and services are executed efficiently and competently while providing guidance and support to clients and security personnel.
- Identify development needs for security personnel and implement programs to ensure continuous improvement.
- Routinely audit electronic security systems to verify proper function; report malfunctions for expeditious repairs.
- Review daily security activity reports (DARs), logs, and incident reports; ensure critical incidents or anomalies are shared with the client and escalated as appropriate.
- Conduct regular and ongoing security-related training for personnel on policy, procedures, processes, and equipment.
- Provide leadership, management, and tactical guidance to security staff; oversee routine patrols to deter, detect, and respond to security and safety matters.
- Complete and submit emails and work orders for repairs to keep security systems functioning properly.
- Ensure access control policies and procedures for all personnel (employees, visitors, contractors, regulatory personnel, etc.) are properly executed.
- Write/revise contract security post orders to ensure consistent and accurate execution.
- Act as the first point of contact between the client and outside law enforcement agencies visiting the site.
- Provide training and job instruction at meetings; ensure security personnel are trained on safe work practices and regulations.
- Provide support during emergency events (medical, fire, workplace violence, crisis notifications).
- Perform other duties as needed within the scope and purpose of the role.
Security Supervisor
Allied Barton Security
07.2006 - 06.2015
- Strictly enforced company rules and regulations.
- Monitored activities and traffic in assigned areas. Alerted employees and visitors of infractions.
- Leveraged skills in patrolling assigned areas on foot as well as in checking for fires, vandalism, suspicious activity or persons, and safety/fire hazards
- Accomplished comprehensive investigation and reported hazards as well as unusual or suspicious situations to in charge site manager for correction or follow-up actions with client.
- Delivered timely response to alarms and dispatched calls, along with making appropriate decision on specific actions to take based on situation, facts known, and position limitations.
Security Officer
Titan Security
09.2003 - 06.2006
- Monitored property cameras, motor patrolled property perimeters, foot patrols. Maintained daily reports and logs, answering phones, using radio communications.
- ▪ Prepared daily reports, photocopied and faxed site timesheets and kept records of gas mileage charts.
- ▪ Developed a reputation for excellent customer service by acknowledging the customers presence and making eye contact.
- ▪ Excellent customer service skills such as, greeting and giving my full attention to everyone I came in contact with.
Education
Associate Of Arts And Sciences - Business Management
University of Phoenix
Tempe, AZ09.2020
High School Diploma -
Simeon Vocational High School
Chicago, IL06.1999
Skills
- Account management
- Client engagement strategies
- Management of security operations
- Leadership in team dynamics
- Risk management strategies
- Employee onboarding and training
- Access Control & Post Orders
- Audit and compliance management
- Clear and concise communication
- Strong organizational skills
- Proficient in verbal communication
- Skill in observing situations and decision making
- Effective lead generation
- Strategic Planning
- Conflict resolution skills
- Building client trust
Timeline
Account Manager
Allied Universal Security Services
06.2015 - Current
Security Supervisor
Allied Barton Security
07.2006 - 06.2015
Security Officer
Titan Security
09.2003 - 06.2006
Associate Of Arts And Sciences - Business Management
University of Phoenix
High School Diploma -
Simeon Vocational High School