Gloria Bruce
Summary
Dynamic Operations Manager with a proven track record at Integrity Orthotics Lab, excelling in team leadership and customer service. Enhanced product quality through effective inventory management and established strong client relations. Recognized for implementing strategies that significantly improved customer satisfaction and operational efficiency. Skilled in problem-solving and operations oversight.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
20
20
years of professional experience
Work History
Operations Manager
Integrity Orthotics Lab
08.2005 - 02.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with doctors and their office staff which improved service and product quality.
- Developed and implemented strategies to maximize customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers to maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
GED -
Whatcom Community College
Bellingham, WA Skills
- Problem-solving
- Operations management
- Decision-making
- Inventory management
- Operations oversight
- Client relations
- Customer relationship management (CRM)
Timeline
Operations Manager
Integrity Orthotics Lab
08.2005 - 02.2025
GED -
Whatcom Community College
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