Summary
Work History
Education
Skills
Work Availability
Timeline
References
Work Preference
Quote
Languages
AdministrativeAssistant

Gloria Bruyere

Strasburg,VA

Summary

Organized Administrative Assistant with 10+ years of experience providing excellent customer service in fast-paced environments. Skilled in managing multiple tasks, drafting reports, business correspondence, and maintaining tracking spreadsheets. Strong communication, planning, and leadership skills, with a proven ability to streamline workflows and optimize team strengths.

Work History

Administrative Assistant

DeMuth Steel Products, Inc.
Rockford, Illinois
03.2014 - Current
  • Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
  • Daily communications with clients, recordkeeping, and data entry for increased efficiency.
  • Manage approximately 50 incoming emails daily and website correspondence and handled incoming calls and outgoing mail and faxes.
  • Complete forms, spreadsheets, reports, logs, and records to quickly handle all documentation for Plant Personnel.
  • Manage filing system, entered data and completed other clerical tasks.
  • Collaborate with clients, vendors and staff to maintain effective lines of communication.
  • Recorded new hires, terminations, and changes in job classifications and merit increases to main human resources files.
  • Drafted correspondence and other documents for department heads.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assist coworkers and staff members with system issues; such as how to properly load inventory into system.
  • Perform physical inventory, database adjustments & maintain physical counts. Produced Variance reports for inventory.
  • Leverage RDS system to generate reports, sales, and analytics related to sales activities and inventory data.
  • Collect and maintain file of receipts to coordinate expense report submission for Plant Manager.

Account Manager Customer Service

Schneider Electric
Rockford, Illinois
02.2007 - 12.2013
  • Responded to Partner, Wholesale, and OEM Customer inquiries (phone, fax, e-mail) for sales opportunities and services the needs of established accounts. Pulled orders from online portal.
  • Utilized excellent customer service skills
  • Possessed product and services knowledge to support customers with post order conversion activity, such as change order/maintenance, expedites, claims requests, and other activities to meet customer needs
  • Followed and set goals and objectives
  • Handled high volume customer contacts and managed multiple projects while prioritizing work appropriately
  • Quick study with ability to easily grasp and assimilate new ideas, concepts, methods and technologies
  • Dedicated, innovative and self-motivated team player
  • Exceeded objectives of < 3% call abandon rate, < 15 seconds speed of answer, < 1,110 ppm order entry accuracy , and 100% same day customer service responsiveness.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to team objectives in fast-paced environment.

OEM Customer Service Team Leader/Account Manager

Rockford Products International Group
08.2006 - 02.2007
  • Manage customer issues including forecast demand, work customer releases and monitor production status of parts to assure 100% on time delivery of product
  • Worked daily with MS Excel and MS Word as well as other general office duties
  • Processed new orders, quoted pricing and secured purchase order agreements daily.
  • Opened and maintained [Number] customer accounts by recording account information.

Employment Advertising Sales Representative

Rockford Register Star
02.2005 - 08.2006
  • Value sell Employment Ads' for recruitment
  • Up sell TV spots and online postings
  • Design Employment Ads' per customer specification
  • Inbound customer sales calls
  • Outbound proactive calls to previous customers to increase business
  • Sales quota of a minimum of $100,000 per month.
  • Created and presented media and advertising packages to prospective customers.

Commercial Care Center

Illinois Power/Dynegy/Ameren Power Company
01.1992 - 10.2004
  • Coordinated billing services and resolutions for both commercial and industrial customers
  • Generated tariff comparisons for Non Profit Organizations Process credit arrangements, resolved complex billing situations of Business customers
  • Handled emergency situations and orders such as power outages and gas leaks
  • Assisted with various marketing programs and products
  • Provided support for department manager and supervisors.
  • Answered on average 100 calls per day.

Customer Care Service Representative

Illinois Power/Dynegy/Ameren Power Company
01.1992 - 10.2004
  • Analyzed customer accounts and status.
  • Served as credit advocate, while resolving customer concerns in accordance with company policies.
  • Handled emergency calls and orders in a professional and calm demeanor.
  • Managed department call volume on average 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Assisted with Back office duties, such as outstanding credit, and billing issues.
  • Provided new hire training for customer service representatives.
  • Administered policies and procedures for managing all customer feedback to the company.
  • Respond to customer letters addressed upper management by developing written correspondence.
  • Support upper Management in responses to complaints via letters and phone calls.
  • Prepared spreadsheets and graphs of customer feedback responses.
  • Prepared and delivered presentations to all levels of Management to apprise of problem areas, progressive development, and overall improvements and e-commerce.

Education

Bachelor of Arts - Human Service

Millikin University
Decatur, IL
08.1984 - 05.1986

Associate of Arts - General Studies

Richland Community College
Decatur, IL
09.1982 - 05.1984

Skills

  • Data Entry
  • Letter preparation
  • Invoice Processing
  • Clerical Support
  • Spreadsheet Management
  • Office Administration
  • Database Management
  • Meeting planning
  • Mail handling
  • Filing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative Assistant

DeMuth Steel Products, Inc.
03.2014 - Current

Account Manager Customer Service

Schneider Electric
02.2007 - 12.2013

OEM Customer Service Team Leader/Account Manager

Rockford Products International Group
08.2006 - 02.2007

Employment Advertising Sales Representative

Rockford Register Star
02.2005 - 08.2006

Commercial Care Center

Illinois Power/Dynegy/Ameren Power Company
01.1992 - 10.2004

Customer Care Service Representative

Illinois Power/Dynegy/Ameren Power Company
01.1992 - 10.2004

Bachelor of Arts - Human Service

Millikin University
08.1984 - 05.1986

Associate of Arts - General Studies

Richland Community College
09.1982 - 05.1984

References

References are available on request.

Work Preference

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Important To Me

Work-life balanceFlexible work hoursPaid time offStock Options / Equity / Profit Sharing401k matchHealthcare benefits

Quote

The best way out is always through.
Robert Frost

Languages

English
Native or Bilingual
Gloria Bruyere