My objective is to obtain a position where I can use my skills in positions where I have experience, like telecommunications, financial, education and legal.
My background is in extensive clerical and administrative position as financial and telecommunications.
Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Experienced Customer Service Representative fluent in English and Spanish language.
Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Under the general supervision of a Certified Teacher, assist to meet physical and instructional needs of students with disabilities in a self-contained classroom. Assist in implementation of classroom programs, including self-help, behavior management, and instruction programs. Assists with the implementation of Individualized Education Programs (IEP), 504 Plans, and Response to Intervention (RTI) accommodations.
Support instructional programs and provide instructional assistance for students in individual, small, and large group settings. Assist in facilitating the execution of Individualized Education Plans for students under the direction of licensed staff. Implement approved modifications and/or accommodations of curriculum. Supervise and facilitate students in the classroom and a variety of settings that may include the lunchroom, playground, to/from buses, cross walks, field trips, extra-curricular activities, or on-the-job training.
Enforces district policies regarding behaviors and discipline to help correct behavioral problems and assist in meeting student behavioral goals.
Facilitate crisis intervention and assist students with problem solving techniques and conflict resolutions.
Assist students in performing daily routines. May include getting to and from class and bus stops, using toilets, diapering, feeding, medical needs and personal hygiene. May include working with trach, feeding tubes, and catheterization. Assist with student mobility as directed by the IEP and student need.
Facilitate and encourage speech and language development. May use alternative language such as sign language or voice activated computer systems.
Implement specialized therapy programs; work directly with therapists on physical progress and Individualized Education Plans (IEP).
Collaborate and communicate with other special and regular educators and administrators with regard to academic and behavioral issues and observations. Provide suggestions, feedback and support to building staff, administrators, parents and outside agencies regarding effective strategies for facilitating learning.
Maintain compliance with confidentiality laws including Family Educational Rights and Privacy Act (FERPA.)
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
The primary objective of improving an organizations efficiency and control
Management and organization analysts plan, organize, direct, control and coordinate policy advice and strategic planning within organizations. Their goal is to ensure that government or corporate policies achieve desired effects and meet appropriate levels of efficiency.
Consults with supervisor and other staff; studies data and undertakes work studies; observes methods and procedures in action to determine existing workflow.
Microsoft (Word/Excel)