Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gloria Burke

Gloria Burke

AD Business Administrator
Bayfield,CO

Summary

My objective is to obtain a position where I can use my skills in positions where I have experience, like telecommunications, financial, education and legal.


My background is in extensive clerical and administrative position as financial and telecommunications.


Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.


Experienced Customer Service Representative fluent in English and Spanish language.


Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

40
40
years of professional experience

Work History

SPED Supporting Special Needs

BAYFIELD SCHOOL DISTRICT
1 2023 - Current
  • Provide support to ESS students in the regular and ESS classrooms. Supports may include assisting students by adapting work, monitoring and enforcing social and acceptable behavior, implementing health care plans, toileting assistant, academic support, etc.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assist students in the classroom, cafeteria, at recess, in labs or any other time help is required, including getting on and off the bus.
  • Assist in crisis situations often involving physically-active students including, but not limited to, student crisis prevention training (CPI) and documentation.
  • Furthermore, understand state laws, rules and regulations pertaining to management of behaviors and protocol safeguards.
  • Mentor, support and assist students with a variety of abilities and disabilities to become competent, independent adults.
  • Assist students and case manager/teachers on field trips.
  • Assist with administering tests or assessments.
  • Assist case manager/teacher with paperwork and documentation of progress on goals and updates to plans.
  • Maintain student confidentiality, following state regulations and district protocols around confidentiality.
  • Collaborate with ESS teacher/case manager on implementation of individual student plans.
  • Attend required professional development, including CPI, CPR and First Aid (maintain certification).
  • Follow behavior support plans, both proactive supports and crisis management, including appropriate use of CPI and maintaining student confidentiality.
  • Support eloping students by keeping them within 3-5 feet to ensure the student remains safe. Must be physically able to run and move quickly with student to keep them in close proximity and safe.
  • When requested, attend IEP annual or tri-annual meetings as well as staff meetings.
  • Positively impact student achievement, using appropriate instructional strategies and strong knowledge of the appropriate curriculum and content area.
  • Effectively manage the learning environment.
  • Understand, appreciate and make accommodations for student diversity.
  • Participate in professional development for continuous learning.
  • Work with families in a partnership role.
  • Work collaboratively with colleagues and community.
  • Follow State legal requirements and District and building policies and procedures.
  • Inspire and work collaboratively with staff members and the community.

Immigration Assistant

Dunham and Jones Law Firm, PC
08.2022 - 07.2023
  • Processed all the Incoming Mail from USCIS, DHS, SSA, Courts and clients, etc
  • Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
  • Conducted client intake interviews to determine client service need and eligibility.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Created spreadsheets to track client progress and document billable hours.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines in handling personal data.
  • Everything should be scanned and included in the diary log
  • EAD, SS Card, Travel Authorizations and LPR should go immediately with the Attorney in charge and the rest to the Caseworkers
  • Sent the Appearance Letters to clients
  • Prepare the new Welcome Package for New Clients, send it and make his/her internal file
  • Prepare all the evidence to preparer their cases and to be sure that everything is complete and in order to proceed to filing to USCIS
  • Training prospects to work processing mail
  • Immigration Intake’ providing information to clients, Make referrals in appropriate services
  • In all those months we never lost or misplace any document
  • Also the clients were very pleased with my efforts and services.

Special Needs

KELLER SCHOOL DISTRICT
01.2022 - 05.2022

Under the general supervision of a Certified Teacher, assist to meet physical and instructional needs of students with disabilities in a self-contained classroom. Assist in implementation of classroom programs, including self-help, behavior management, and instruction programs. Assists with the implementation of Individualized Education Programs (IEP), 504 Plans, and Response to Intervention (RTI) accommodations.


  • Model core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement.
  • Supported children with special needs through tailored interventions and close collaboration with specialized professionals.
  • Enhanced student learning by developing and implementing individualized education plans for special needs students.
  • Adapted daily schedules to accommodate children with special needs, ensuring inclusion in all activities.
  • Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups.
  • Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.
  • Helped guests with special needs such as assisting with seat accommodations.
  • Assisted passengers with special needs, providing a comfortable and accessible travel experience.
  • Provided one-on-one support to students with special needs, promoting their social and emotional growth.

SPED Supporting Special Needs

BAYFIELD SCHOOL DISTRICT
01.2020 - 01.2021
  • Provide support to ESS students in the regular and ESS classrooms. Supports may include assisting students by adapting work, monitoring and enforcing social and acceptable behavior, implementing health care plans, toileting assistant, academic support, etc.
  • Assist students in the classroom, cafeteria, at recess, in labs or any other time help is required, including getting on and off the bus.
  • Assist in crisis situations often involving physically-active students including, but not limited to, student crisis prevention training (CPI) and documentation.
  • Furthermore, understand state laws, rules and regulations pertaining to management of behaviors and protocol safeguards.
  • Mentor, support and assist students with a variety of abilities and disabilities to become competent, independent adults.
  • Assist students and case manager/teachers on field trips.
  • Assist with administering tests or assessments.
  • Assist case manager/teacher with paperwork and documentation of progress on goals and updates to plans.
  • Maintain student confidentiality, following state regulations and district protocols around confidentiality.
  • Collaborate with ESS teacher/case manager on implementation of individual student plans.
  • Attend required professional development, including CPI, CPR and First Aid (maintain certification).
  • Follow behavior support plans, both proactive supports and crisis management, including appropriate use of CPI and maintaining student confidentiality.
  • Support eloping students by keeping them within 3-5 feet to ensure the student remains safe. Must be physically able to run and move quickly with student to keep them in close proximity and safe.
  • When requested, attend IEP annual or tri-annual meetings as well as staff meetings.
  • Positively impact student achievement, using appropriate instructional strategies and strong knowledge of the appropriate curriculum and content area.
  • Effectively manage the learning environment.
  • Understand, appreciate and make accommodations for student diversity.
  • Participate in professional development for continuous learning.
  • Work with families in a partnership role.
  • Work collaboratively with colleagues and community.
  • Follow State legal requirements and District and building policies and procedures.
  • Inspire and work collaboratively with staff members and the community.

Teacher Aide Special Needs

DURANGO SCHOOL DISTRICT
04.2018 - 03.2020

Support instructional programs and provide instructional assistance for students in individual, small, and large group settings. Assist in facilitating the execution of Individualized Education Plans for students under the direction of licensed staff. Implement approved modifications and/or accommodations of curriculum. Supervise and facilitate students in the classroom and a variety of settings that may include the lunchroom, playground, to/from buses, cross walks, field trips, extra-curricular activities, or on-the-job training.

Enforces district policies regarding behaviors and discipline to help correct behavioral problems and assist in meeting student behavioral goals.

Facilitate crisis intervention and assist students with problem solving techniques and conflict resolutions.

Assist students in performing daily routines. May include getting to and from class and bus stops, using toilets, diapering, feeding, medical needs and personal hygiene. May include working with trach, feeding tubes, and catheterization. Assist with student mobility as directed by the IEP and student need.

Facilitate and encourage speech and language development. May use alternative language such as sign language or voice activated computer systems.

Implement specialized therapy programs; work directly with therapists on physical progress and Individualized Education Plans (IEP).

Collaborate and communicate with other special and regular educators and administrators with regard to academic and behavioral issues and observations. Provide suggestions, feedback and support to building staff, administrators, parents and outside agencies regarding effective strategies for facilitating learning.

Maintain compliance with confidentiality laws including Family Educational Rights and Privacy Act (FERPA.)


Supported students in developing social skills through structured activities and positive reinforcement techniques.


Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.


Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.

Student Services

CENTRAL TEXAS COLLEGE
01.2015 - 01.2018
  • Coordinated closely with other departments such as Financial Aid or Student Services to provide comprehensive support during every step of the enrollment process.
  • Implemented training programs for student services staff members, enhancing their skills and knowledge in serving students effectively.
  • Managed schedules and coordinated events for student services programs, ensuring timely delivery of essential information to participants.
  • Mentored incoming Student Services Coordinators, sharing valuable insights gained from years of experience in the field.
  • Implemented data-driven strategies to continuously improve the effectiveness of student services offered.
  • Managed student services focusing on mental health, wellness, resiliency and coping skills.

IT Budget Manager, International Roaming Coordination

TELMEX – Claro Transnational Telecommunications
01.2000 - 12.2000
  • Participated in strategic planning sessions to align departmental goals with available resources effectively.
  • Analyzed revenues, expenditures, and cash management.
  • Reviewed operating budgets periodically to analyze trends affecting budget needs.
  • Performed month-end account analysis, headcount and salary reports and related journal entries.
  • Designed and implemented effective budgeting policies and procedures.
  • Directed preparation of regular and special budget reports to interpret budget directives and establish policies for execution.
  • Prepared project budgets, forecasting and inventory and material pricing points.
  • Collaborated closely with finance colleagues on cash flow analysis, ensuring adequate liquidity was maintained at all times as part of effective working capital management strategies.
  • Negotiated favorable terms with vendors, resulting in significant cost savings without compromising quality or service levels.
  • Increased departmental collaboration with cross-functional teams to ensure accurate budget allocations.
  • Improved budget forecasting accuracy by analyzing historical data and tracking trends.

Organization and Methods Secretary, Process Analyst

BANCO LATINO
01.1985 - 09.1999

The primary objective of improving an organizations efficiency and control


Management and organization analysts plan, organize, direct, control and coordinate policy advice and strategic planning within organizations. Their goal is to ensure that government or corporate policies achieve desired effects and meet appropriate levels of efficiency.


Consults with supervisor and other staff; studies data and undertakes work studies; observes methods and procedures in action to determine existing workflow.



Education

Associate Degree in Business Administration

UNIVERSIDAD DEL PACIFICO - PERU
Lima,Peru
1 1986 - 1 1999

No Degree - EASL English As A Second Language

CENTRAL TEXAS COLLEGE
Killeen, TX
03.2016

Skills

Microsoft (Word/Excel)

Timeline

Immigration Assistant

Dunham and Jones Law Firm, PC
08.2022 - 07.2023

Special Needs

KELLER SCHOOL DISTRICT
01.2022 - 05.2022

SPED Supporting Special Needs

BAYFIELD SCHOOL DISTRICT
01.2020 - 01.2021

Teacher Aide Special Needs

DURANGO SCHOOL DISTRICT
04.2018 - 03.2020

Student Services

CENTRAL TEXAS COLLEGE
01.2015 - 01.2018

IT Budget Manager, International Roaming Coordination

TELMEX – Claro Transnational Telecommunications
01.2000 - 12.2000

Organization and Methods Secretary, Process Analyst

BANCO LATINO
01.1985 - 09.1999

SPED Supporting Special Needs

BAYFIELD SCHOOL DISTRICT
1 2023 - Current

Associate Degree in Business Administration

UNIVERSIDAD DEL PACIFICO - PERU
1 1986 - 1 1999

No Degree - EASL English As A Second Language

CENTRAL TEXAS COLLEGE
Gloria BurkeAD Business Administrator