GLORIA CALDERON
Dallas
Summary
Experienced in retail operations, personnel management, and customer service. Responsible and professional with a proven track record of leading high-performance teams and implementing customer-centric strategies that drive sales and foster customer loyalty. Expertise in driving process and policy optimization, streamlining operations, and leveraging data-driven insights to enhance efficiency. Strong analytical and problem-solving abilities to deliver tangible business results. Takes full ownership of strategic thinking to identify growth opportunities and improve operational efficiency. Keen ability to analyze complex data and develop effective solutions to challenges. Thrives in forward-thinking organizations that aim for meaningful impact, consistently delivering symmetry in all endeavors.
Overview
13
13
years of professional experience
Work History
Customer Experience Manager
Ulta Beauty
06.2024 - Current
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Increased employee retention through effective training and mentorship programs.
- Implemented data-driven strategies to identify areas needing improvement in the customer journey.
- Developed new employees and on-going performance assessment of current employees.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Proved successful working within tight deadlines and a fast-paced environment.
Store Manager
99 Cents Only Stores
04.2018 - 05.2024
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Solved problems and resolved conflicts for team members and customers
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Set sales targets and budgets for team leads and employees to follow
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Interviewed and hired prospective employees according to team needs
- Evaluated customer feedback and complaints to locate weaknesses and improve service
Store Manager
CVS Pharmacy
01.2016 - 03.2018
- Solved problems and resolved conflicts for team members and customers
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Implemented loss prevention strategies, alleviating shrink
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Set sales targets and budgets for team leads and employees to follow
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Interviewed and hired prospective employees according to team needs
- Organized and guided activities such as sales promotions requiring coordination with other department managers
- Prepared staff work schedules and assigned specific duties
Store Manager
Family Dollar
01.2012 - 12.2015
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Established efficient inventory management system to maximize sales and reduce costs
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Set sales targets and budgets for team leads and employees to follow
- Tracked store inventory and ordered new products to prevent shortages
- Implemented loss prevention strategies, alleviating shrink
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Developed and executed marketing plans to promote store products and services
- Interviewed and hired prospective employees according to team needs
- Stocked and organized products in storage spaces and retail shelves
- Arranged store cleanings and renovations during periods of low customer traffic
- Prepared staff work schedules and assigned specific duties
Education
Associate In Science (A.S.) - undefined
Mountain View College
Dallas08.2021
Skills
- Team Leadership
- Employee Motivation
- Store Opening and Closing Procedures
- Maximizing Profitability
- Staff Management
- Time Management
- Customer Service
- Staff Training
- Leading Staff Meetings
- Opening and Closing Procedures
- Delegating Work
LANGUAGES
Spanish - Fluent
Timeline
Customer Experience Manager
Ulta Beauty
06.2024 - Current
Store Manager
99 Cents Only Stores
04.2018 - 05.2024
Store Manager
CVS Pharmacy
01.2016 - 03.2018
Store Manager
Family Dollar
01.2012 - 12.2015
Associate In Science (A.S.) - undefined
Mountain View College
Similar Profiles
Tamar GiggerTamar Gigger
Beauty Advisor at Ulta Beauty Inc.Beauty Advisor at Ulta Beauty Inc.
Selma KuloSelma Kulo
Seasonal Task Associate at Ulta Beauty Inc.Seasonal Task Associate at Ulta Beauty Inc.
Andrea GettlerAndrea Gettler
General Manager at Ulta Beauty Inc.General Manager at Ulta Beauty Inc.