Gloria Campos
Bastrop,TX
Summary
Interested in working with stakeholders that have integrity, value, and a strong sense of purpose. Special interest in administrative leadership roles. Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 20 years in hospitality industry. Experience managing front desk team of guest service specialists. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction.
Overview
10
10
years of professional experience
1
1
Spanish Speaking
Work History
Front Desk Supervisor
Westin at the Domain
10.2021 - 01.2024
- Handled numerous check-ins and check-outs each day, verifying details, managing paperwork, and collecting payments with high accuracy
- Maintained thorough knowledge of hotel services, amenities, room locations and rates and local attractions
- Handled guest check-ins and reservations, verifying details and processing account charges
- Achieved presentation targets by keeping lobby presentable and maintaining personal appearance
- Used persuasive selling techniques to sell rooms and to promote other hotel services
- Facilitated guest departures by following established procedures to close guest accounts and determine future room availability.
Returns Specialist
Lowes Home Improvement
09.2020 - 10.2021
- Minimized losses by repackaging returned items for storage, sale, or shipment
- Met customer needs by quickly issuing refunds for damaged, non-functional, and unwanted items
- Issued refunds and credits to customers and documented reasons
- Posted charges against accounts and generated statements
- Responsible for tax exemptions and adjustments
- Processed and assigned delivery orders.
Front Desk Receptionist
White Lodging
10.2019 - 03.2020
- Managed mail, packages and courier deliveries in and out of office
- Served as first point of contact for new visitors
- Verified guest payment and contact information
- Helped guests with individual needs, offering information and assistance with issues
- Fielded incoming telephone calls to answer questions, direct callers and take messages for staff.
Front Desk Receptionist
Home2 Suites/Hilton
05.2019 - 10.2019
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Collected payments for services and updated accounts to reflect new balances
- Produced and distributed daily reports detailing business activities and revenue
- Handled guest check-ins and check-outs with efficiency and professionalism
- Verified guest payment and contact information.
Home Health Aide
Visiting Angels
05.2017 - 05.2019
- Reported patient progress and problems to supervisor
- Promoted mental health with stimulating activities and conversation
- Maintained clean home environment, changing linens, washing laundry and cleaning spaces
- Fulfilled client needs by executing errands and household tasks
- Helped clients maintain oral hygiene for clean teeth, gums and dentures
- Aided patients with ambulation and exercise.
Education
High School Diploma -
Austin High School
Austin, TX05.1992
Skills
- Reservation management
- Attention to detail
- Data inputting
- Report preparation
- Business support
- Night Audit
- Sales Marketing
- Home health
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Accounting
- Cash register
- Night audit
- Time management
- Communication skills
- Cash management
- Supervising experience
- Cash handling
- Customer service
- Marketing
- Typing
- Training & development
- Hospitality
- Conflict management
- Sales
- Guest services
- Hotel experience
- Retail sales
- Front desk
- Administrative experience
- Leadership
- Direct sales
- Computer skills
- Operating systems
- Microsoft Outlook
- Accounting software
- Warehouse management
- Workflow Optimization
- Guest Services
- Training and mentoring
- Confirmations and Cancellations
- Team Leadership
- Task Delegation
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Front Desk Supervisor
Westin at the Domain
10.2021 - 01.2024
Returns Specialist
Lowes Home Improvement
09.2020 - 10.2021
Front Desk Receptionist
White Lodging
10.2019 - 03.2020
Front Desk Receptionist
Home2 Suites/Hilton
05.2019 - 10.2019
Home Health Aide
Visiting Angels
05.2017 - 05.2019
High School Diploma -
Austin High School
Driver's License
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