GLORIA CANTÚ
Porter,TX
Summary
Detail-oriented Household Manager with 21 years of related experience. Personable and focused with a passion for cleaning and organization to simplify active lifestyles.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Household Manager
Self-Employed
03.2002 - Current
- Expertly juggled multiple projects and priorities like childcare, scheduling & logistics, and educational after-school activities
- Ability to maintain extreme calm under pressure and chaos
- Strong advocacy and organizational skills as evidenced by successfully navigating interventions & accommodations for child that struggles with ADHD
- Multitasking, crisis management, teaching & training, patience, and empathy
- Teaching yoga and mindfulness to spouse and children on a weekly basis
- Managing finances and quarterly tax preparation and payment management.
Customer Support Coordinator
Home Sweet Home
01.2022 - 07.2022
- Handling of service issues that arise.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Collaborated and maintained communications with sales representatives on customer-related issues.
- Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Collaborated with cross-functional teams to improve overall product quality and customer experience.
Health and Wellness Coach
Self-employeed
02.2017 - 08.2021
- As a health and wellness Teacher, I helped my clients adopt a healthier lifestyle through diet, daily habits, physical exercise, meditation and mindful breathing
- Managed client records meticulously, maintaining confidentiality while ensuring easy access to essential information during coaching sessions.
- Assisted and coached clients during physical exercises to promote safety of clients and effectiveness of routines.
Event Coordinator – Parent Teacher Association
09.2009 - 05.2019
- Managed the planning and production of five school events over two-year period, including Father / Daughter Dance, Jogathon, Teacher Appreciation Week, Red Ribbon Week, and the Annual Reading Challenge
- Offered mindfulness workshops for both students and parents
- Raised over 5K in donations during Jogathon events
- Developed protocol for tracking and managing budget and timeline for events
- Increased event participation of yearly school auction by roughly 20% in one-year period
- Coached girls basketball team.
Education
Brett Larkin Yoga – San Francisco -
May 2017
500 Hour Yoga and Health Coach Certification -
Liberation Yoga – Los Angeles
02.2017
Skills
- Nutrition management
- Security measures
- Home maintenance
- Childcare Oversight
- Expense coordination
- Activity Planning
- Travel Planning
- Transportation Arrangements
Certification
- PCHM - Personal Care Homemaker
- Yoga and Meditation Training
Languages
Spanish
Native or Bilingual
Timeline
Customer Support Coordinator
Home Sweet Home
01.2022 - 07.2022
Health and Wellness Coach
Self-employeed
02.2017 - 08.2021
Event Coordinator – Parent Teacher Association
09.2009 - 05.2019
Household Manager
Self-Employed
03.2002 - Current
Brett Larkin Yoga – San Francisco -
May 2017
500 Hour Yoga and Health Coach Certification -
Liberation Yoga – Los Angeles
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