Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Projects
Hobbies and Interests
Languages
References
Timeline
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Gloria Castillo

Gloria Castillo

Houston,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience

Work History

Patient Transporter

Sun Houston Behavioral
Houston , TX
10.2023 - 11.2024
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Achieved consistently high customer scores due to exceptional service.
  • Documented daily mileage, gas, and other data.
  • Adapted to changing routes or schedules as required by the employer.
  • Communicated effectively with dispatch and customers to provide status updates.
  • Managed time effectively to meet tight delivery deadlines.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Utilized GPS and maps for efficient route planning.
  • Completed necessary paperwork and documentation for deliveries.
  • Transported riders to designated stops according to pre-determined schedules.

Micro Bus Driver

Houston ISD
Houston, TX
08.2023 - 10.2023
  • Verified that all passengers were seated before operating the bus.
  • Followed designated routes according to timetables while obeying speed limits at all times.
  • Maintained order among passengers during trip by enforcing rules of conduct.
  • Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
  • Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Greeted customers in a friendly manner when boarding the bus.
  • Communicated effectively with dispatch staff via two-way radio regarding delays and detours.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Reported any incidents that occurred during route travel to management personnel immediately.
  • Provided courteous customer service while answering questions regarding routes and schedules.

Driver Specialist

Greater Houston Transportation Metro Lift
Houston, TX
02.2004 - 08.2008
  • Provided exceptional customer service by being courteous and professional at all times.
  • Collaborated with dispatch team members to coordinate pickups and deliveries on time.
  • Adhered strictly to company policies regarding safety, security, and proper use of company equipment.
  • Communicated effectively with customers regarding their orders and estimated time of arrival.
  • Attended monthly safety meetings held by the company's safety department.
  • Maintained cleanliness inside cab area at all times through regular cleaning schedule.
  • Completed paperwork accurately including trip reports and delivery receipts as required by law.
  • Maintained accurate records of daily logs, routes, and schedules.
  • Determined most expedient trip by mapping out driving routes ahead of time.

Education

Certificate of Technical Studies - Word Processing Programs

Northwest Educational Center
Houston, TX
04-2005

Skills

  • Strong driving record
  • Navigation
  • Customer service
  • Problem solving
  • Efficiency and time-management
  • Detail-oriented
  • CRM software proficiency
  • Task prioritization
  • Data entry
  • Email management
  • Member account management
  • High-energy attitude
  • Support case resolution
  • Technical support
  • Active listening
  • Multitasking and organization
  • Live chat support
  • Customer relations
  • Calm demeanor

Accomplishments

Received my computer IT software program course certificate

Projects

Completion of computer software Windows programs courses, 05/01/03, 02/01/04 Software programming

Hobbies and Interests

  • Reading
  • Church
  • Computer games
  • Movies
  • Socializing
  • Learning new things

Languages

  • English, Full Professional Proficiency
  • Spanish, Professional Working Proficiency

References

References available upon request.

Timeline

Patient Transporter

Sun Houston Behavioral
10.2023 - 11.2024

Micro Bus Driver

Houston ISD
08.2023 - 10.2023

Driver Specialist

Greater Houston Transportation Metro Lift
02.2004 - 08.2008

Certificate of Technical Studies - Word Processing Programs

Northwest Educational Center

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Gloria Castillo