Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bilingual in Spanish
Bilingual in Spanish
Generic

Gloria Cayce

Castroville,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

17
17
years of professional experience

Work History

MGR.

All Serv LLC
07.2020 - 06.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

MGR, Assistant Mgr, Leasing Agent

Ashley Oaks Apartments
04.2015 - 06.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Conducted property tours to highlight features of properties.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

Leasing Consultant

DE Zavala Apartments
08.2011 - 03.2015
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected rent and tracked resident payments and information in computer system.
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Communicated effectively with owners, residents, and on-site associates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Coordinated appointments to show marketed properties.
  • Collected and maintained careful records of rental payments and payment dates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Owner

Avalon Hair Salon
07.2006 - 07.2011
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Prepared annual budgets with controls to prevent overages.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.

Education

License - Hairstyling

Rickerson Acadamy
N West Military SA TX
05.1988

High School Diploma -

Sydney Lanier High School
1514 W Cesar E Chavez Blvd SA TX
03.1987

Skills

  • Contract Development and Management
  • Managing Live Events
  • Ear Piercing
  • Schedule Preparation
  • Managing Appointments
  • Strategic Planning
  • Social Media Platforms
  • Verbal and Written Communication
  • Managing Multiple Tasks
  • Managing Files and Records
  • Reading Comprehension
  • Negotiation
  • Configuration and Management
  • Plan Projects
  • Customer Relationship Management
  • Account Management and Updating
  • Team Leadership
  • Complex Problem-Solving
  • Overseeing Employees
  • Sales and Marketing
  • Finance and Accounting Operations
  • Maintenance and Repair Management
  • Administration and Reporting
  • Budgeting and Cost Control

Languages

Spanish
Full Professional

Timeline

MGR.

All Serv LLC
07.2020 - 06.2023

MGR, Assistant Mgr, Leasing Agent

Ashley Oaks Apartments
04.2015 - 06.2020

Leasing Consultant

DE Zavala Apartments
08.2011 - 03.2015

Owner

Avalon Hair Salon
07.2006 - 07.2011

License - Hairstyling

Rickerson Acadamy

High School Diploma -

Sydney Lanier High School

Bilingual in Spanish

 I'm Fluent in Spanish, and reading and writing.

Bilingual in Spanish

 I'm Fluent in Spanish, and reading and writing.

Gloria Cayce