Gloria Waddell
El Paso,TX
Summary
Dynamic professional with extensive experience in customer service and healthcare, including roles at Amazon Fulfillment Center and Grifols Biomat USA. Proven ability in phlebotomy and patient care, coupled with exceptional communication skills. Adept at maintaining operational efficiency and ensuring quality assurance in fast-paced environments. Resilient Correctional Officer skilled in maintaining security and peace in high-stress environments. Known for productivity and efficiency in task completion, managing time effectively to meet all job requirements. Specialized skills include conflict resolution, emergency response coordination, and inmate behavior modification strategies. Excel at communication, empathy, and leadership, crucial for fostering safe correctional facilities.
Overview
18
18
years of professional experience
Work History
Correctional Officer
MTC Otero Processing Center
Chaparral, NM
04.2024 - 02.2025
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
Medical Assistant
Sargas Pharmaceutical Adherence
Bakersfield, CA
03.2021 - 12.2023
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
ICQA Warehouse Associate
Amazon Fulfillment Center
El Paso, TX
11.2021 - 06.2023
- ICQA/ Quality, Problem Solving. Maintaining communications with Amazon teams in order to resolve issues as a liaison between ONT8 and vendors, locating missing inventory, and providing shipment mistakes or vendor fraud to avoid Amazon's mis-receive liability fees.
Order Picker
Amazon Fulfillment Center
Bakersfield, CA
10.2020 - 08.2021
- Efficiently organized and sorted picked items by destinations to streamline shipping process.
CSR, Sales
Family Dollar
Bakersfield, CA
06.2019 - 08.2020
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
CSR
Jaco Oil
Bakersfield, CA
06.2017 - 06.2019
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
CSR, Sales
DD's Discount
Bakersfield, CA
08.2016 - 06.2017
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Great Customer Service skills.
Cashier
Jack in the Box
Bakersfield, CA
04.2016 - 08.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Handling food.
Home Maker
Home Maker
Bakersfield , CA
01.2009 - 07.2016
- Stay at home mom raising my 3 children until they were old enough and could talk and stay in daycare.
Phlebotomist
Grifols Biomat USA
Bakersfield , CA
03.2007 - 07.2008
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Maintained accurate records of collected specimens and test results.
- Interacted with patients to gather and record data prior to blood draws.
Education
Some College (No Degree) - Phlebotomy Technician
USA Training
El Paso, TX02-2025
Some College (No Degree) - Medical Assistant
Maric College
Bakersfield, CA09-2006
High School Diploma -
South High School
Bakersfield, CA06-2004
Skills
- Phlebotomy techniques
- Patient care
- Medical terminology
- Patient data management
- Insurance verification
- Quality assurance
- Mental health awareness
- Facility security
- Inmate classification
- First aid and CPR certified
- Customer service
- Health insurance verification
- Blood specimen collection
- Cash register systems
- Money handling
- Payment processing
- Order taking
- Order packaging
- Professionalism and courtesy
- Customer service excellence
- Written and verbal communication
- Ordering and stocking
- Clinical documentation
- Communication skills
- Patient charting
- Word processing
- Multitasking Abilities
Timeline
Correctional Officer
MTC Otero Processing Center
04.2024 - 02.2025
ICQA Warehouse Associate
Amazon Fulfillment Center
11.2021 - 06.2023
Medical Assistant
Sargas Pharmaceutical Adherence
03.2021 - 12.2023
Order Picker
Amazon Fulfillment Center
10.2020 - 08.2021
CSR, Sales
Family Dollar
06.2019 - 08.2020
CSR
Jaco Oil
06.2017 - 06.2019
CSR, Sales
DD's Discount
08.2016 - 06.2017
Cashier
Jack in the Box
04.2016 - 08.2016
Home Maker
Home Maker
01.2009 - 07.2016
Phlebotomist
Grifols Biomat USA
03.2007 - 07.2008
Some College (No Degree) - Phlebotomy Technician
USA Training
Some College (No Degree) - Medical Assistant
Maric College
High School Diploma -
South High School
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