Gloria Chavez
McHenry,IL
Summary
Dedicated and detail-oriented professional with a strong background in customer service and sales, seeking to transition into a tax analyst role. Possess intermediate-level knowledge and experience in accounting principles and tax accounting. Proven track record of providing customer-driven solutions and support. Bilingual in Spanish and English, with excellent problem-solving and analytical skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service and Sales Representative
American Family Insurance Group (AmFam Group)
01.2023 - Current
- Provide exceptional customer support and service in both English and Spanish
- Assist customers with inquiries about coverages, policy changes, and billing questions
- Educate customers on endorsements and coverages to ensure there are no gaps
- Resolve customer inquiries and issues promptly, maintaining high-quality standards
- Collaborate with team members to meet and exceed metric goals, contributing to the company's growth
Administrative Office Assistant
GL Accounting Services Inc.
11.2023 - 05.2024
- Maintained scheduling and event calendars
- Performed basic bookkeeping duties including invoicing clients and reconciling accounts receivable and payable
- Scanned documents into digital format for storage in computer system
- Compiled reports and analyzed data using advanced spreadsheet functions
- Processed incoming mail, answered telephone inquiries, and responded to emails in a timely manner
- Organized and maintained filing systems, ensuring accuracy of data entry
Pharmacy Technician
Jewel-Osco Pharmacy
05.2021 - 12.2022
- Assisted in processing over 300 prescriptions daily by typing, filling, and labeling
- Addressed patient insurance inquiries and handled all aspects of patient billing
- Performed regular medication audits
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Performed data entry for patient profiles
- Assisted in training new employees
Front End Customer Service Coordinator/Cash Office Associate
TJX Companies
08.2015 - 06.2018
- Provided exceptional customer service, addressing and resolving customer concerns and inquiries
- Maintained efficient store operations
- Facilitated the onboarding and training of new cashiers
- Performed regular audits and reconciliations of registers, ensuring precise cash handling
- Delivered reports
- Prepared cash deposits efficiently and accurately
Education
Associate of Arts - Business
University of Phoenix
Online Campus09-2024
Cosmetology Diploma -
Avalon School of Cosmetology
Mesa, AZ08.2020
High School Diploma -
Niles West High School
Skokie, IL12.2014
Skills
- Bilingual
- Standards of accounting
- Written and verbal communication skills
- Problem-solving and analytical thinking
- Microsoft Excel
- Software proficiency
- Time management and attention to detail
- Bookkeeping
Certification
- Certified Pharmacy Technician (CPhT), 12/19/22
- Property and Casualty License, 01/23/23
Timeline
Administrative Office Assistant
GL Accounting Services Inc.
11.2023 - 05.2024
Bilingual Customer Service and Sales Representative
American Family Insurance Group (AmFam Group)
01.2023 - Current
Pharmacy Technician
Jewel-Osco Pharmacy
05.2021 - 12.2022
Front End Customer Service Coordinator/Cash Office Associate
TJX Companies
08.2015 - 06.2018
Associate of Arts - Business
University of Phoenix
Cosmetology Diploma -
Avalon School of Cosmetology
High School Diploma -
Niles West High School
- Certified Pharmacy Technician (CPhT), 12/19/22
- Property and Casualty License, 01/23/23
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