Gloria Chavez
McHenry,IL
Summary
Dedicated and detail-oriented professional with a strong background in customer service and sales, seeking to transition into a tax analyst role. Possess intermediate-level knowledge and experience in accounting principles and tax accounting. Proven track record of providing customer-driven solutions and support. Bilingual in Spanish and English, with excellent problem-solving and analytical skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service and Sales Representative
American Family Insurance Group (AmFam Group)
2023.01 - Current
- Provide exceptional customer support and service in both English and Spanish
- Assist customers with inquiries about coverages, policy changes, and billing questions
- Educate customers on endorsements and coverages to ensure there are no gaps
- Resolve customer inquiries and issues promptly, maintaining high-quality standards
- Collaborate with team members to meet and exceed metric goals, contributing to the company's growth
Administrative Office Assistant
GL Accounting Services Inc.
2023.11 - 2024.05
- Maintained scheduling and event calendars
- Performed basic bookkeeping duties including invoicing clients and reconciling accounts receivable and payable
- Scanned documents into digital format for storage in computer system
- Compiled reports and analyzed data using advanced spreadsheet functions
- Processed incoming mail, answered telephone inquiries, and responded to emails in a timely manner
- Organized and maintained filing systems, ensuring accuracy of data entry
Pharmacy Technician
Jewel-Osco Pharmacy
2021.05 - 2022.12
- Assisted in processing over 300 prescriptions daily by typing, filling, and labeling
- Addressed patient insurance inquiries and handled all aspects of patient billing
- Performed regular medication audits
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Performed data entry for patient profiles
- Assisted in training new employees
Front End Customer Service Coordinator/Cash Office Associate
TJX Companies
2015.08 - 2018.06
- Provided exceptional customer service, addressing and resolving customer concerns and inquiries
- Maintained efficient store operations
- Facilitated the onboarding and training of new cashiers
- Performed regular audits and reconciliations of registers, ensuring precise cash handling
- Delivered reports
- Prepared cash deposits efficiently and accurately
Education
Associate of Arts - Business
University of Phoenix
Online Campus2024-09
Cosmetology Diploma -
Avalon School of Cosmetology
Mesa, AZ08.2020
High School Diploma -
Niles West High School
Skokie, IL12.2014
Skills
- Bilingual
- Standards of accounting
- Written and verbal communication skills
- Problem-solving and analytical thinking
- Microsoft Excel
- Software proficiency
- Time management and attention to detail
- Bookkeeping
Certification
- Certified Pharmacy Technician (CPhT), 12/19/22
- Property and Casualty License, 01/23/23
Timeline
Administrative Office Assistant
GL Accounting Services Inc.
2023.11 - 2024.05
Bilingual Customer Service and Sales Representative
American Family Insurance Group (AmFam Group)
2023.01 - Current
Pharmacy Technician
Jewel-Osco Pharmacy
2021.05 - 2022.12
Front End Customer Service Coordinator/Cash Office Associate
TJX Companies
2015.08 - 2018.06
Associate of Arts - Business
University of Phoenix
Cosmetology Diploma -
Avalon School of Cosmetology
High School Diploma -
Niles West High School
- Certified Pharmacy Technician (CPhT), 12/19/22
- Property and Casualty License, 01/23/23
Similar Profiles
Sierra BryantSierra Bryant
Licensed Insurance Agent at American Modern Insurance GroupLicensed Insurance Agent at American Modern Insurance Group
Amanda StuderAmanda Studer
Senior IT Auditor at Great American Insurance GroupSenior IT Auditor at Great American Insurance Group
Madison TerzichMadison Terzich
Production Underwriter at Great American Insurance GroupProduction Underwriter at Great American Insurance Group