Gloria Chaviano
Hialeah,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Administration Assistant
Beyond Spectrum Academy
Doral, FL
07.2022 - 08.2024
- Assisted with special projects as requested by management team.
- Organized and maintained files, including electronic records.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Answered incoming calls in a professional manner.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Provided administrative support to management team.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Proofread content for typo-free emails and documentation.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Sales Specialist
Pandora
Hialeah, FL
07.2021 - 07.2022
- Built strong relationships with key accounts through regular visits and follow-ups.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Resolved customer complaints in a timely manner.
- Developed and implemented sales strategies to increase customer base.
- Monitored trends in the industry to stay informed about competitive landscape.
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Operated register, handled cash and processed credit card transactions.
- Replenished and arranged items to maintain appearance.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Cashier Team Lead
Jerry and Joe's Pizza
Hialeah, FL
04.2020 - 05.2022
- Processed refunds and exchanges according to company policy.
- Developed strong working relationships with team members to foster collaboration.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Performed daily opening and closing procedures for the register area.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered phone calls to assist customers with questions and orders.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL09-2025
High School Diploma -
Hialeah High School
Hialeah, FL05-2019
Skills
- Workflow Coordination
- File Organization
- Mail handling
- Inventory supplies
- Administrative Support
- Telephone reception
- Proofreading
- Verbal Communication
- Supply Replenishment
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Administration Assistant
Beyond Spectrum Academy
07.2022 - 08.2024
Sales Specialist
Pandora
07.2021 - 07.2022
Cashier Team Lead
Jerry and Joe's Pizza
04.2020 - 05.2022
Associate of Science - Nursing
Miami Dade College
High School Diploma -
Hialeah High School
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