Gloria Chen
Edison,NJ
Summary
Proven leader at Costco Wholesale Corp, adept in financial reporting and fostering strong work ethics. Excelled in enhancing productivity and profitability through strategic resource allocation and performance management. Bilingual in Chinese/English, skilled in AR/AP and customer service, significantly improved operational efficiency and employee development.
Overview
30
30
years of professional experience
Work History
Assistant General Manager
Costco Wholesale Corp
2013.11 - Current
- Fosters and encourages the use of the Open Door Policy by being available to employees and resolving concerns brought to his/her attention in a timely manner.
- Reviews operating and financial statements and directs appropriate measures to reach Depot goals.
- Coaches and mentors employees to provide support and guidance, and to develop future leaders.
- Leads or facilitates group meetings or presentations, such as staff meetings, safety presentations, and
splinter meetings. - Keeps up-to-date on technology and knowledge related to the job to broaden skills.
- Has open conversations with employees to improve awareness of job opportunities and/or career paths and
provides honest coaching and feedback regarding changes required to achieve them. - Develops, implements and oversees department and/or location safety and security programs.
Staff Manager
Costco Wholesale Corp
2008.01 - 2013.11
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Uses all available information to ensure efficiency and productivity.
- Provides prompt and courteous member service to drivers, members, employees, and suppliers.
- Review schedules for multiple departments, verifying proper coverage and that it meets provided
budget/planner. Understands P&L statement, researches and explains budget variances. - Demonstrates ability to manage complex projects. Delegates when necessary, takes charge when
appropriate.
Manager
Costco Wholesale Corp
1998.06 - 2008.01
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Admin Clerk/ Admin Lead
Costco Wholesale Corp
1994.05 - 1998.04
- Entered data into system and updated customer contacts with information to keep records current.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Monitored and tracked budgets and expenses.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
Bachelor of Arts - Fine Arts
Manhattanville College
Purchase, NY05.1992
Skills
- Google Drive
- Financial Reporting
- Expense Management
- Strong Work Ethic
- Team leadership
- Customer Service
- Staff Management
- Spreadsheet Management
- As400 and TMS
Timeline
Assistant General Manager
Costco Wholesale Corp
2013.11 - Current
Staff Manager
Costco Wholesale Corp
2008.01 - 2013.11
Manager
Costco Wholesale Corp
1998.06 - 2008.01
Admin Clerk/ Admin Lead
Costco Wholesale Corp
1994.05 - 1998.04
Bachelor of Arts - Fine Arts
Manhattanville College
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