Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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Gloria Clitso

Reno,NV

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Highly energetic hotel manager with more than 5 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Hotel Supervisor

Boomtown Casino
05.2023 - Current
  • Hotel Supervisor Bestwestern Plus Boomtown Casino and Hotel
  • Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
  • Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
  • Implemented up-selling strategies at the front desk, contributing to revenue generation efforts.
  • Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
  • Cultivated a professional atmosphere among staff members by enforcing adherence to company policies and procedures.
  • Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
  • Increased customer retention through exceptional service and timely resolution of issues.
  • Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.

Account Manager

National Hispanic Services
02.2023 - 06.2023
  • I take care of all the accounting
  • Paralegal
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Recorded accurate and efficient records in customer database.
  • Stayed current on company offerings and industry trends.
  • Prepared legal briefs, motions, and pleadings.
  • Conferred with clients and other involved parties to gather and track case information.
  • Improved accuracy in document management through meticulous proofreading and editing of legal documents.
  • Assisted attorneys in managing high-profile cases, ensuring timely completion of tasks and attention to detail.

Office Administrative Manager

Adelphi Construction LC
04.2022 - 12.2022
  • Process paperwork for payroll, New hire process for new employees
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Implemented safety protocols in the workplace, resulting in fewer injuries and increased compliance with regulatory standards.
  • Maintained up-to-date knowledge of industry trends by participating in professional development activities such as workshops or webinars.

Construction Laborer

WNJ Enterprises, Inc.
03.2022 - 03.2022
  • Fire watch, Hole watch at a mine in Globe, Az.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Observed safety regulations on job sites to minimize accidents.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Enhanced client satisfaction by maintaining a clean and organized work environment throughout the construction process.
  • Improved worksite safety by consistently adhering to company protocols and guidelines.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.

Hotel Manager

America's Best Travel Inn
07.2015 - 01.2021
  • Managed Properties, helped customers, accounting, reservations, process paperwork, process court ordered evictions.
  • Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
  • Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Developed and implemented marketing strategies to promote hotel services.
  • Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Increased customer service ratings through personable service.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Provided services efficiently and with high level of accuracy.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
  • Negotiated contracts with suppliers, achieving cost savings while maintaining quality standards.
  • Implemented energy-saving measures, reducing operational costs without compromising on guest comfort.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both guests and staff.
  • Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel's financial health.

Maintenance

Walmart supercenter
09.2014 - 06.2015
  • Overnight stocker, Maintenance
  • Reduced system downtime, conducting regular maintenance and updates.
  • Conducted regular store maintenance, keeping displays organized, clean, and visually appealing.
  • Employed time management skills to effectively juggle multiple tasks, such as retrieving carts and assisting with store maintenance needs.
  • Oversaw store maintenance tasks such as equipment upkeep, facility repairs ensuring timely completion.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Conducted regular store maintenance tasks such as restocking shelves, updating displays, and organizing merchandise for easy access by customers.
  • Oversaw store maintenance tasks such as cleaning routines, minor repairs, or coordinating contractors when necessary to maintain a safe shopping environment for customers.

McDonalds Manager

McDonald's
01.2011 - 09.2014
  • Managed store, count money, process paperwork
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Master's degree - Business

Penn Foster
Scranton, PA
08.2024

College - Business Management

Baton Rouge Community College
Baton Rouge, LA
06.2023

High School Diploma - General Studies

Procter R Hug High School
Reno, NV
06.2011

Skills

  • Hotel Management
  • Payroll
  • Store Management Experience
  • Guest Relations Experience
  • Management
  • Profit & Loss
  • Accounts Payable
  • Human Resources
  • Bookkeeping
  • Guest Services
  • Property Management
  • Administrative Experience
  • Account Management
  • Pricing
  • Front Desk Operations
  • Tourism industry knowledge
  • Health and Safety Regulations
  • Brand standards adherence
  • Complaint Handling
  • Staff Training and Development
  • Employee Motivation
  • Guest Relations Management
  • Reservation Management
  • Hospitality
  • Guest services management
  • Guest experiences
  • Cash Handling
  • Safety Procedures
  • Guest accommodations
  • Guest complaint resolution
  • Staff Supervision
  • Staff Training
  • Employee Scheduling
  • Telephone Etiquette
  • Account Administration
  • Teamwork and Leadership
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Problem-solving abilities
  • Interviewing and Hiring
  • Hotel operations
  • Multitasking
  • Computer Skills
  • Microsoft Office proficiency
  • Excellent Communication
  • Self Motivation
  • Front Desk Management
  • Team Collaboration
  • Professionalism

Certification

Driver's License, Present

Personal Information

Relocation: Anywhere

Languages

Spanish
Native or Bilingual

Timeline

Hotel Supervisor

Boomtown Casino
05.2023 - Current

Account Manager

National Hispanic Services
02.2023 - 06.2023

Office Administrative Manager

Adelphi Construction LC
04.2022 - 12.2022

Construction Laborer

WNJ Enterprises, Inc.
03.2022 - 03.2022

Hotel Manager

America's Best Travel Inn
07.2015 - 01.2021

Maintenance

Walmart supercenter
09.2014 - 06.2015

McDonalds Manager

McDonald's
01.2011 - 09.2014

Master's degree - Business

Penn Foster

College - Business Management

Baton Rouge Community College

High School Diploma - General Studies

Procter R Hug High School

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Gloria Clitso