Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gloria Constantino

Shelbyville,KY

Summary

Bilingual, results-driven professional with a proven track record in account management and logistics. Adept at building lasting relationships, optimizing processes, and leading cross-functional teams in fast-paced, high-pressure environments. Valued for clear communication, problem-solving acumen, and a consistent commitment to operational excellence.

Overview

4
4
years of professional experience

Work History

Internal Account Manager

05.2023 - 06.2025
  • - Oversaw a portfolio of internal accounts, proactively identifying opportunities to improve client satisfaction and service outcomes.
  • - Acted as the central liaison between sales, operations, and customer service teams, ensuring seamless coordination and consistent client engagement.
  • - Managed end-to-end order lifecycle including processing, tracking, and resolution of delivery challenges to maintain operational efficiency.
  • - Spearheaded initiatives for account growth by leveraging CRM analytics and implementing continuous process improvements.

Package Handler

UPS
12.2021 - 05.2023
  • - Executed precise loading and unloading of delivery trucks, ensuring accuracy and efficiency in high-volume settings.
  • - Conducted scanning, sorting, and labeling of packages, maintaining strict adherence to handling protocols.
  • - Supported workplace safety initiatives by upholding all compliance standards and reporting issues proactively.
  • - Collaborated in onboarding and mentoring new hires, contributing to a smooth integration and team productivity.
  • - Recognized for exemplary attendance and reliability during high-demand operational periods.

Education

High School Diploma -

Martha Layne Collins
01-2015

Skills

  • Strategic Leadership
  • Cross-Functional Collaboration
  • Bilingual Communication
  • Conflict Resolution
  • Client Relationship Management
  • Adaptability Under Pressure
  • Process Optimization
  • Time & Task Prioritization
  • Data-driven decision making
  • Account analysis

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Internal Account Manager

05.2023 - 06.2025

Package Handler

UPS
12.2021 - 05.2023

High School Diploma -

Martha Layne Collins

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