GLORIA COOPER
Marietta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Logistics Specialist
Axion BioSystems
11.2021 - Current
- Input purchase order information into company's ERP system.
- Periodically serves as liaison between customers and sales team, requiring professional-level oral and written communication skills from senior management level personnel.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Addressed customer complaints and requests by resolution or escalation.
- Supervised and trained new staff.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Implemented a successful vendor management program, ensuring timely deliveries and quality products.
- Coordinated cross-functional teams to execute complex logistics projects on time and within budget.
EAP/Behavioral Health Customer Service Associate 3
Anthem
01.2020 - 10.2020
- Completed documentation for every incident and forwarded to correct personnel for review.
- Assisted with referrals for members needing ongoing or additional counseling services.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Worked well in a team setting, providing support and guidance
Customer Service and Support
Southwest Airlines
02.2017 - 09.2017
- Managed 100+ incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Provided follow-through on all calls with confirmations and dissemination of requested information.
- Worked flexible hours: night, weekend, and holiday shifts.
- Provided customers with information about availability and pricing.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Delivered exceptional customer service and supported positive brand experience.
- Answered a high volume of inbound calls and emails
Education
MBA - Business Administration
Saint Leo University
Saint Leo, FL2025
Bachelor of Science - Sociology- Specialization in Diversity& Inequality
Saint Leo University
Saint Leo, FL06.2023
Certificate in Workplace DEI - DEI
University of Florida
Tampa, FL01.2023
Skills
- Efficient and Detail-Oriented
- Customer Centric
- Multitasking and Prioritization
- Time Management
- Microsoft Office Suite
- Salesforce CRM/ ERP
- Quantitative Research GSS/SPSS
- DEI
- Accounts Payable and Accounts Receivable
- Critical Thinker
Timeline
Logistics Specialist
Axion BioSystems
11.2021 - Current
EAP/Behavioral Health Customer Service Associate 3
Anthem
01.2020 - 10.2020
Customer Service and Support
Southwest Airlines
02.2017 - 09.2017
MBA - Business Administration
Saint Leo University
Bachelor of Science - Sociology- Specialization in Diversity& Inequality
Saint Leo University
Certificate in Workplace DEI - DEI
University of Florida
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