Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gloria Corvo

San Antonio,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Membership Services Representative

Costco
04.2023 - Current
  • Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Increased membership retention through proactive outreach and timely resolution of issues.
  • Processed new memberships and renewals, ensuring accurate data entry and timely processing.
  • Assisted in the planning and execution of member events to foster a sense of community within the organization.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Merchandise Associate

Costco
04.2023 - Current
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Boosted sales performance through effective merchandising strategies and visually appealing displays.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Collaborated with store management to develop strategic plans for merchandise placement and promotion.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Assisted in the training and development of new associates, fostering a positive team environment.

Sales Manager

Rainbow Play Systems
10.2020 - 04.2023
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Store Manager

Lane Bryant
01.2010 - 10.2020
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Education

Business Administration

San Antonio
San Antonio, TX

Skills

  • Membership Processing
  • Interpersonal skills
  • Customer service orientation
  • Member retention strategies

Languages

Spanish
Native or Bilingual

Timeline

Membership Services Representative

Costco
04.2023 - Current

Merchandise Associate

Costco
04.2023 - Current

Sales Manager

Rainbow Play Systems
10.2020 - 04.2023

Store Manager

Lane Bryant
01.2010 - 10.2020

Business Administration

San Antonio

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Gloria Corvo