GLORIA CRUZ
Denison,IA
Summary
Branch Manager with an extended track record at Greater Iowa Community Credit Union, enhancing member service and business development. Excelled in building relationships and leading teams to meet and exceed sales goals. Skilled in problem resolution, and time management. Demonstrating exceptional communication and bilingual abilities. Ensuring growth in knowledge amongst employees. Committed to upholding company policies and ensuring customer satisfaction.
Overview
17
17
years of professional experience
Work History
Branch Manager
Greater Iowa Community Credit Union
11.2010 - 01.2023
- Engaged employees in financial processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals.
- Assessed employee performance and developed improvement plans.
- Building and Maintaining internal and external relationships.
- Worked toward monthly goals.
- Met with employees weekly/monthly for goal update, 1:1 conversations.
- Corrected and submitted time cards.
- Submitted loan applications and opened accounts.
- Completed annual reviews.
- Getting involved with the community: Events, Meetings, Ad's.
- Attended monthly and annual meetings with the Credit Union.
- Completed trainings.
Florist Assistant
Denison Hy-vee
11.2009 - 06.2011
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Assisted customers with floral product design.
- Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Answered phones and took orders.
- Delivered arrangements
Service Crew Member
Burger King
06.2006 - 10.2008
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Cash handling, running reports at the end of the day.
- Multitasking
Education
High School Diploma -
Denison High School
Denison, IA05.2010
Skills
- Business Development
- Member Service
- Problem Resolution
- Time Management
- Communication
- Bi-Lingual
- Cash Handling
- Coaching leadership
- Organized
- Costumer Satisfaction
- Sales Processing
- Ensures compliance with company policies and regulations
Timeline
Branch Manager
Greater Iowa Community Credit Union
11.2010 - 01.2023
Florist Assistant
Denison Hy-vee
11.2009 - 06.2011
Service Crew Member
Burger King
06.2006 - 10.2008
High School Diploma -
Denison High School
Similar Profiles
Kristina DrakeKristina Drake
Loan Processor at Greater Iowa Community Credit UnionLoan Processor at Greater Iowa Community Credit Union
Ryan HartRyan Hart
Member Service Representative at Greater Iowa Credit UnionMember Service Representative at Greater Iowa Credit Union
Deontaez JonesDeontaez Jones
Member Service Representative at Greater Cleveland Community Credit UnionMember Service Representative at Greater Cleveland Community Credit Union