Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Gloria Cruz

Portland,TN

Summary

I enjoy helping others, working hard, and delivering results. I am passionate about Customer Service, and show that through my energy and motivation when it comes to working with others. I have excellent communication skills English and Spanish.

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Dedicated professional with experience using positive and negative reinforcement strategies to improve behaviors. Expert at implementing behavior treatment plans and intervention techniques. Talented relationship-builder with excellent communication and organizational abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Behavior Technician

ABSKids
Nashville, TN
01.2025 - Current
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Developed creative activities that engage clients while teaching them new skills or reinforcing existing ones.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
  • Implemented reinforcement strategies such as token economy systems or point systems to increase desirable behaviors while decreasing undesirable ones.
  • Collaborated with other professionals including BCBAs, teachers, speech-language pathologists, occupational therapists to ensure best practices are being implemented for each client.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.

Babysitter

Home Daycare
Madison, TN
08.2015 - 11.2023
  • Organized creative activities to develop children's physical, emotional and social growth.
  • Enforced rules to teach good manners and maintain safe environment.
  • Helped complete homework, school projects and chores.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Completed day-to-day duties accurately and efficiently.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Helping older children with homework assignments as directed by parents.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.

Backstock Associate /Retail Sales Associate

Carters Oshkosh
Nashville, TN
01.2014 - 02.2015
  • Stocked shelves with items from back stock area.
  • Utilized handheld devices for tracking merchandise and updating inventory data.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Provided excellent customer service while helping customers locate items in the storeroom.
  • Stamped price tags on merchandise, referring to official price lists.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Placed special orders or called other stores to find desired items.
  • Calculated pricing, applied discounts, and collected payments to process transactions.

Back Stock Associate /Retail Store Sales Manager

P.S From Aeropostale
Goodlettsville, TN
01.2013 - 09.2014
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Assisted in setting up displays and promotional materials in the store.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Maintained a clean and safe working environment in the warehouse.
  • Responded promptly to inquiries from management regarding inventory issues.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Developed strategies for increasing sales and improving customer service.
  • Maintained positive relationships with customers by providing exceptional service.
  • Resolved customer complaints in a timely manner with a focus on satisfaction.

Retail Sales Associate

Beauty Supply
Nashville, TN
01.2011 - 12.2012
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Improved customer satisfaction by 10%.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.

Education

High School Diploma -

Hunters Lane High School
Nashville, TN
05-2013

Skills

  • Bilingual
  • Prompting and fading strategies
  • Social skill development
  • Behavior modification techniques
  • Positive and negative reinforcements
  • Data collection and analysis
  • Natural environment teaching
  • Organizational skills
  • Teamwork and collaboration
  • Flexible and adaptable
  • Cash drawer balancing
  • Emergency response
  • Inventory management
  • Sales techniques
  • Team leadership
  • Call center customer service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • CPI Safety Care Refresher - All Region
  • Bridging the Diversity Gap
  • American Heart Association CPR AED Online Portion

Affiliations

  • School event coordination
  • Teaching Experience/ Seventh Day Adventist Church Youth Teacher, achieving the Ministry mission for Sabbath
  • Elementary School- Helping Children to improve
  • Time management, Adaptability, Organization, Creativity, Attention to details, Strategic thinking, Computer Proficiency, and Responsibility

Timeline

Behavior Technician

ABSKids
01.2025 - Current

Babysitter

Home Daycare
08.2015 - 11.2023

Backstock Associate /Retail Sales Associate

Carters Oshkosh
01.2014 - 02.2015

Back Stock Associate /Retail Store Sales Manager

P.S From Aeropostale
01.2013 - 09.2014

Retail Sales Associate

Beauty Supply
01.2011 - 12.2012

High School Diploma -

Hunters Lane High School

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Gloria Cruz