Gloria Dagda
Tempe,AZ
Summary
Dedicated flight attendant with four years of experience in delivering exceptional customer service and ensuring passenger safety. Proven ability to manage challenging situations with a calm demeanor while fostering a welcoming environment. Seeking to contribute expertise and commitment to excellence in a position with American Airlines.
Overview
11
11
years of professional experience
Work History
Travel Youth Care Specialist
MVM
Phoenix, AZ
05.2024 - Current
- Traveling with minors from ports of entry in AZ to different states by van or by airplane.
- Ensured a safe and secure transportation of unaccompanied minors to new locations in the state of AZ, and other states.
- Orientation sessions for the children in a language they understand, answering any questions, and addressing the transportation process.
- Analyzed and assessed government transportation documentation.
Property Management
Airbnb Host/ Property Owner
Tempe, AZ
11.2022 - Current
- Committed to providing an exceptional guest experience at my properties, whether for short-term or long-term stays.
- Scheduling rentals, coordinating maintenance, addressing requests, and promptly resolving concerns.
- Ensuring seamless and efficient communication with all guests to provide all necessary information on their stay.
- Analyzed customer feedback to identify areas for improvement in services offered.
Flight Attendant
Southwest Airlines
Dallas, TX
04.2019 - 12.2022
- Knowledge of safety protocols and procedures on various Boeing aircraft.
- Communicated key flight details and information through clear in-flight announcements.
- Ensure adherence to FAA and company regulations, and use mediation training to defuse high-level situations.
- Greeting passengers, stowing luggage, serving drinks, and answering all questions during the flight duration, striving for excellence in customer service with every given opportunity.
OUTREACH SPECIALIST
Bilsten Consulting Incorporated
Tempe, AZ
07.2014 - 12.2019
- Conduct door-to-door outreach on new rezoning and redevelopment cases in the Valley.
- Present and communicate new development proposals to residents at their front doorstep.
- Engage in conversations, answer questions regarding zoning cases, and attend City Council meetings.
- Manage teams of 10 outreach specialists in the field.
- Coordinate maps, organize and enter data, and gather signatures in support of projects.
- Owner/Manager - Krista, 602-999-7452
Project Manager of Samples
InPro Corporation
Phoenix, AZ
10.2016 - 12.2018
- Organized sample distribution processes for large-scale hotel, hospital, and nursing home projects.
- Creating thousands of fabric samples, labeling, fulfilling work orders, and shipping samples to clients.
- Operated heavy machinery securely for fabric cutting, sewing, binding, and shipping.
- Manager - Les 602-315-2807
Education
High School Diploma -
Skyline High School
Mesa, AZ05-2015
Business Management
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Bilingual (Spanish)
- Certified in First Aid/CPR
- Strong work ethic, highly motivated, and a people-oriented team player
- Analytical thinker, and adept at resolving complex issues
- Detail-Oriented Organization
- A quick learner, capable of mastering new systems and processes efficiently
Timeline
Travel Youth Care Specialist
MVM
05.2024 - Current
Property Management
Airbnb Host/ Property Owner
11.2022 - Current
Flight Attendant
Southwest Airlines
04.2019 - 12.2022
Project Manager of Samples
InPro Corporation
10.2016 - 12.2018
OUTREACH SPECIALIST
Bilsten Consulting Incorporated
07.2014 - 12.2019
High School Diploma -
Skyline High School
Business Management
Maricopa Community Colleges, Mesa Community College
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