Summary
Overview
Work History
Education
Skills
Timeline
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GLORIA DALE

Elma,NY

Summary

Highly organized and customer-focused professional with 5+ years of experience providing exceptional customer service and administrative support. Proven ability to resolve customer issues, manage schedules and maintain efficient operations.

Overview

6
6
years of professional experience

Work History

Instructor/ Choreographer

Tonawanda Dance Arts
08.2024 - Current
  • Promote a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques while working with children ages 2-17.
  • Communicate regularly with parents about their child's progress in class via email and phone.

Administrative Assistant to the Executive Director

Velocity Dance Convention, Inc.
07.2019 - 09.2024
  • Safeguarded restricted company information by maintaining strict confidentiality in all aspects of duties, handling sensitive email correspondence and phone communications with a high degree of discretion, while adhering to privacy policies and security standards.
  • Ensured compliance with company policies and requirements through diligent record-keeping practices.
  • Optimized budget management through expense control and financial reporting.

Registration Coordinator/Lead Customer Service Representative

Velocity Dance Convention, Inc.
07.2019 - 09.2024
  • Delivered excellent customer service through prompt responses and resolution to client inquiries, addressing concerns effectively, and building strong relationships via email, phone and onsite.
  • Ensured accurate record-keeping with diligent data entry and database management.
  • Co-managed TourPro software registration system and attendee management, streamlining operations for a seamless guest experience relating to guest registration, payment and scheduling.

Senior Event Planner/Corporate Travel Coordinator

Velocity Dance Convention, Inc.
07.2019 - 09.2024
  • Managed logistics for successful events, coordinating with hotel staff, vendors and company staff.
  • Accurately build layout of each event in Social Tables, review contracts and invoices, as main contact for venue and guest artists.
  • Instrumental in the execution of 20+ regional and national events across the U.S. by coordinating travel, logistics and scheduling for 40+ staff, crew and executives. Responsibilities inclusive of airline and hotel reservations, personal travel, car services and company ride share account management.

Weekend Competition Manager/ Tabulator

Velocity Dance Convention, Inc.
11.2021 - 09.2023
  • Supervised and managed judging staff, stage crew, backstage personnel during all competition events. Responsible for timeliness of competition and accuracy and fairness of scores.
  • Streamlined competition processes for improved efficiency and enhanced participant experience by optimizing event logistics.
  • Developed strong relationships with clientele, including venue owners and media partners to ensure successful competitions.

Sales Associate

Express, Inc.
11.2021 - 03.2022
  • Managed sales, returns, exchanges and refunds in accordance with store policy, while providing excellent customer service.
  • Demonstrated exceptional customer service skills, by assisting customer with product selection, and resolving customer complaints efficiently and courteously.

Education

Bachelor of Arts - Public Relations, Dance

Hofstra University
Long Island, New York

Skills

  • Customer service
  • Problem solving/ critical thinking
  • Adaptability and flexibility
  • Complaint resolution
  • Professional telephone demeanor
  • Time management
  • Microsoft Suite
  • Administrative support

Timeline

Instructor/ Choreographer

Tonawanda Dance Arts
08.2024 - Current

Weekend Competition Manager/ Tabulator

Velocity Dance Convention, Inc.
11.2021 - 09.2023

Sales Associate

Express, Inc.
11.2021 - 03.2022

Administrative Assistant to the Executive Director

Velocity Dance Convention, Inc.
07.2019 - 09.2024

Registration Coordinator/Lead Customer Service Representative

Velocity Dance Convention, Inc.
07.2019 - 09.2024

Senior Event Planner/Corporate Travel Coordinator

Velocity Dance Convention, Inc.
07.2019 - 09.2024

Bachelor of Arts - Public Relations, Dance

Hofstra University

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GLORIA DALE