Gloria DeGraaf
Valparaiso,IN
Summary
Proactive and meticulous team player who has consistently acquired new skills and excelled in previous roles. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
24
24
years of professional experience
Work History
Director of Operations
Fyers Fastpitch
- Nonprofit founder creating a growing organization from 24 players to over 70 players in 3 years. Overseeing the day-to-day operations of the organization, handling both accounts receivable and accounts payable for over 70 players
- Coordinator of accounts payable and receivable with QuickBooks and Excel
- Make deposits, purchases, and reconcile banking statements
- Register all teams with sanctioning bodies, research events and fundraising that fit with financial planning.
Accounting Clerk
Accessabilities Inc.
01.2019 - 01.2022
- Coordinator of accounts payable and receivable with QuickBooks
- Created and maintain reports in Excel for departments including ABA, BMAN, MUTH and other Medicaid services, ensured over 99% accuracy of payments
- Reconciled insurance receivable both in third party and Medicaid.
Store Manager
Harbor Freight Tools
01.2015 - 01.2017
- Lead teams to maximize the financial output of store by optimizing team's talent, delivering operational execution, and providing rewarding customer service, resulting in 5 consecutive quarterly sales goals
- Drive for results by setting priorities into action plans, solve any opportunities that arise, clearly assign roles and responsibilities
- Provides on-time, direct, complete, and actionable positive and corrective feedback to others, and always acts in the best interest of the internal and external customers.
Store Manager
Walgreens
01.2008 - 01.2015
- Develop and utilize staff ranging from 25 to 45 employees in implementing OGSMs
- Responsible for ensuring employees accountability in inventory, shrink, and customer service
- Organize community events (Relay for Life, ADA, Toy Drive and so on)
- Develop employee engagement and set up local outreach programs
- Full P&L responsibilities.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Executive Assistant Store Manager
Walgreens
01.2005 - 01.2008
- Develop and utilize staff ranging from 25 to 45 employees in implementing the corporate’s OGSMs
- Responsible for ensuring employees accountability in inventory, shrink, and customer service
- Create and recreate various plans of actions to increase sales, reduce shrink, follow various agencies regulations
- Organize community events (Relay for Life, ADA, Toy Drive and so on)
- Develop employee engagement and set up local outreach programs
- Full P&L responsibilities.
Assistant Store Manager
Walgreens
01.2004 - 01.2005
- Develop and utilize staff ranging from 25 to 45 employees in implementing the corporate’s OGSMs
- Responsible for ensuring employees accountability in inventory, shrink, and customer service
- Create and recreate various plans of actions to increase sales, reduce shrink, follow various agencies regulations
- Organize community events (Relay for Life, ADA, Toy Drive and so on)
- Develop employee engagement and set up local outreach programs
- Full P&L responsibilities.
Director of School Services
SchoolKidz, Inc.
01.2002 - 01.2004
- A school supply distributor working directly with schools to ensure consistency, quality, and service to parents, teachers, and students
- Account Manager of over 250 schools accumulating over 1.4 million in sales
- Develop new territories based on referral and geographical stats, initiated an outside sales force of six which lead to a partnership with another sales force of over 40
- Create new back end operation procedures to speed up production, accuracy of orders, and sale tracking
- Travel to and work several state and national trade shows
- Responsible for accounts receivable, and training of office staff.
Sales
Veregon, Inc.
01.2001 - 01.2002
Market Account Executive
CompUSA
01.2001 - 01.2001
Corporate Account Manger
CDW Computer Centers Inc.
01.1998 - 01.2001
- A Fortune 1000 direct technology solutions provider to a variety of companies ranging in size from 1-5000+ users
- Inside sale responsible for daily out bounding of new corporate accounts, managing budgets, researching hardware and software product specs, determining networking needs, and building an account base of over 200 within a year
- All done with no previous technology experience.
Education
BS in Business - Marketing
Indiana University
Bloomington, IN01.1998
Skills
- Microsoft 365
- Strategic Planning and Execution
- Capital Spending
- Process Improvements
Accomplishments
- Received 5 “City Recognition Awards” for yearly Community Outreach Contributions (2011-2014)
- “Transition Appreciation Award” winner for the Disabled Student Program (2014)
- Ranked as Top 5 Store for Excellence in Customer Service (2012-2014)
- “Top 50 Sales Award” winner for Top in Sales in the Company at CDW (2000)
- Career Development Co-Chair – Chicago IU Kelly School of Business Alumni Club – (2002-2004)
- Achieved 5 consecutive quarters goals in all categories -Harbor Freight
- Softball Coach/Manager of teams from recreational, travel, to school (2011-Present)
Awards
- Received 5 “City Recognition Awards” for yearly Community Outreach Contributions (2011-2014)
- Transition Appreciation Award” winner for the Disabled Student Program (2014)
- Ranked as Top 5 Store for Excellence in Customer Service (2012-2014)
- Top 50 Sales Award” winner for Top in Sales in the Company at CDW (2000)
- Career Development Co-Chair – Chicago IU Kelly School of Business Alumni Club – (2002-2004)
- Achieved 5 consecutive quarters goals in all categories -Harbor Freight
- Softball Coach/Manager of teams from recreational, travel, to school (2011-Present)
Affiliations
- Youth Sports Coach
Timeline
Accounting Clerk
Accessabilities Inc.
01.2019 - 01.2022
Store Manager
Harbor Freight Tools
01.2015 - 01.2017
Store Manager
Walgreens
01.2008 - 01.2015
Executive Assistant Store Manager
Walgreens
01.2005 - 01.2008
Assistant Store Manager
Walgreens
01.2004 - 01.2005
Director of School Services
SchoolKidz, Inc.
01.2002 - 01.2004
Sales
Veregon, Inc.
01.2001 - 01.2002
Market Account Executive
CompUSA
01.2001 - 01.2001
Corporate Account Manger
CDW Computer Centers Inc.
01.1998 - 01.2001
Director of Operations
Fyers Fastpitch
BS in Business - Marketing
Indiana University
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