Gloria Diaz
San Diego,CA
Summary
Dynamic supervisor with a proven track record at Carl's J, excelling in training and mentoring staff while enhancing customer service. Successfully streamlined inventory processes, boosting efficiency and reducing waste. Recognized for effective decision-making and complex problem-solving, leading to improved employee engagement and satisfaction.
Overview
17
17
years of professional experience
Work History
Superviser
Carl's J
08.2008 - Current
- Supervised daily operations and ensured compliance with safety standards.
- Trained and mentored new staff on operational procedures and customer service.
- Streamlined inventory management processes to improve efficiency and reduce waste.
- Coordinated team schedules to optimize coverage during peak business hours.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Implemented training programs that increased employee engagement and retention rates.
- Conducted regular performance evaluations to identify areas for improvement in team productivity.
Education
Associate of Arts - Medical Coding
Southwestern College
Chula Vista, CA07-2010
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Decision-making
Languages
English
Professional Working
Timeline
Superviser
Carl's J
08.2008 - Current
Associate of Arts - Medical Coding
Southwestern College
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