Summary
Overview
Work History
Education
Skills
Special Skills And Competencies
Timeline
Generic

Gloria Durham

Raleigh,NC

Summary

Motivated Community Manager knowledgeable about payment collections, maintenance and documentation. Offering several years of related experience in the field and unwavering dedication to achieving property management goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Community Manager

Laramar Group
Wilson, NC
03.2021 - Current
  • Managing a 104 unit HUD/Tax credit community.
  • Conduct annual certifications, inspections and maintained organized files to remain compliant with HUD.
  • Reviewed service request and supported maintenance staff with effective completion.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
  • Improved NOI through rent growth and expense management.

Asst. Manager/Manager

The Liberty Group
Raleigh, NC
06.2020 - 03.2021
  • Temporary assignments, to assists communities with staffing needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Community Manager

Laramar Group
Raleigh, NC
02.2017 - 02.2020
  • Directs and oversee all activities and responsibility of the community staff
  • Prepare and supervise the timely and accurate preparation of all required reports and forms including scan bank deposits, delinquency reports, and Accounts payable, statement of deposit accounts, personnel forms, and incident reports
  • Prepare and assist with annual budgets
  • Maintained working knowledge of laws, rules and regulations concerning apartment leasing
  • Managed staff to include recruiting, training, counseling, motivation, evaluation, termination
  • Review service requests daily to ensure timely completion and follow-up
  • Courteous, efficient handling of resident requests and complaints
  • Complete lease forms or agreement and collects rental deposit
  • Maintaining a professional appearance and attitude always.

Education

Miller-Motte College

Skills

  • Tenant and Eviction Laws
  • Daily Operations Management
  • Income and Expense Management
  • Staff Management
  • Staff Training
  • Conflict Handling
  • Property Inspections
  • Resident Relations
  • Employee Performance Management
  • Vendor Management

Special Skills And Competencies

  • Yardi
  • Onesite
  • On-site
  • Rent café
  • ADP
  • Yeildstar
  • Zoom
  • Teams
  • 5 years Experience with Affordable Housing/Tax Credit processes and procedures
  • Maintain 95% or higher occupancy and low delinquency in tough markets
  • Excellent phone etiquette
  • Exceptional attention to detail
  • Demonstrate high level of professionalism and customer service

Timeline

Community Manager

Laramar Group
03.2021 - Current

Asst. Manager/Manager

The Liberty Group
06.2020 - 03.2021

Community Manager

Laramar Group
02.2017 - 02.2020

Miller-Motte College

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Gloria Durham