Gloria D. Wiggins
Beale AFB,USA
Summary
Senior cybersecurity and information systems leader with 20+ years of experience strengthening cyber resilience, modernizing enterprise technology, and leading mission-critical IT operations across global Air Force environments. Known for driving measurable improvements in security posture, service delivery, and operational readiness, while building trusted, high-performing teams. A solutions-driven leader who delivers stability, efficiency, and secure systems that enable organizations to operate with confidence.
Overview
22
22
years of professional experience
Work History
Senior Enlisted Leader
48th Intelligence Support Squadron (ACC)
Beale AFB, CA
06.2023 - Current
- Eliminated 10,000 high-security network vulnerabilities, surpassing ACC's security priority by two months.
- Secured data across 27 bases, enabling 1,500 analysts to identify 43,000 targets, including 35 missiles for Operation PROSPERITY GUARDIAN.
- Provided strategic oversight during HVAC failures impacting data center and C4ISR hub, preventing $905 million in potential losses.
- Directed a 38-member team in 24/7 operations, safeguarding $5.5 million in IT assets while supporting 2,200 ISR missions globally.
- Spearheaded talent management by executing 220 personnel updates per HAF/A6 guidance, strengthening base-wide cyber defense initiatives.
- Led seven Senior Operational & Administrative Action seminars to align priorities with A1/A6 and enhance cybersecurity against near-peer threats.
- Oversaw secure network re-accreditation, advancing efforts to eliminate 1,400 critical cyber threats and rectify a 72-month deficiency.
- Strengthened top secret assurance for ACC, USSF & SAP missions while improving network redundancy across 33 bases.
Superintendent, Information Systems Division
HQ Air Force Recruiting Service
JBSA–Randolph, TX
01.2020 - 01.2023
- Reduced medical waiver processing from 45 days to 5 days (88%).
- Enabled cyber capabilities for 3,000 members across 31 global sites.
- Directed $8M in IT services supporting 4,000 personnel.
- Led initiatives securing 2021 Top Support Award and AETC recognition.
Flight Chief, Plans & Resources
707 CS / 707 ISRG / 70 ISRW
Fort Meade, MD
01.2017 - 01.2020
- Led 52-member operations team supporting NSA cyber missions.
- Managed 16 cyber/IT projects generating $80K annual savings.
- Directed $8M wing relocation serving 600 personnel.
- Executed AF’s first Joint Security Stack connection (400 devices).
- Authored 1,000+ standards improving 3D Airman development.
Section Chief, Commander’s Programs
7 CS / 7 BW
Dyess AFB, TX
01.2013 - 01.2017
- Led migration of 5,000 accounts and 8,000 devices.
- Rebuilt aircraft parts database tracking $1B in assets.
- Directed $240K modernization effort in Medical Group.
- Developed COOP plan enabling 2016 CCRI 'Excellent' rating.
NCOIC, Communications Focal Point
386 ECS
Ali Al Salem AB, Kuwait
01.2015 - 12.2015
- Led 9-member team resolving 2,800 enterprise IT trouble tickets.
- Maintained 96% resolution rate supporting 6,000 joint/coalition forces.
- Streamlined access for MQ-9 and JTF–Italy operations.
- Restored GATES system enabling movement of 35,800 tons of cargo.
Client Systems Technician
8 CS
Kunsan AB, Republic of Korea
01.2009 - 01.2010
- Standardized naming conventions for 150+ systems.
- Executed 563-system refresh completing upgrade 4 months early.
- Supported 7,000+ sorties with uninterrupted communications.
- Eliminated 175 vulnerabilities enabling DoD CCRI 'Outstanding'.
Client Support Administrator
880 ECES, 380 AEW
Al Dhafra AB, UAE
01.2005 - 12.2005
- Managed morale pass program for 197 personnel with 100% accuracy.
- Recovered 859 U-2 crash debris items within 4 days.
- Supported OEF, OIF, and CJTF-HOA missions with flawless execution.
Information Manager
305 MSG / 305 AMW
McGuire AFB, NJ
01.2004 - 01.2005
- Resolved 75+ vulnerabilities with zero AMC violations.
- Developed tracking system for 2,300+ mission documents.
- Managed $50K purchase card with perfect oversight.
Education
BBA - Human Resources Management
Wayland Baptist University
Plainview, TXAssociate of Applied Science - Information Systems Management
Community College of The Air Force
Montgomery, ALProfessional Manager Certification -
Community College of The Air Force
Montgomery, ALSkills
- Cybersecurity
- Enterprise Cyber Defense
- Threat Analysis & Remediation
- Cybersecurity Governance
- Incident Response Coordination
- Security Architecture
- People Leadership
- Leading High-Performance Teams
- Talent Development & Coaching
- Cross-Functional Collaboration
- Stakeholder Communication
- Mission Readiness Leadership
- Executive Direction
- Strategic Planning & Execution
- Technology Modernization
- Cyber Risk Reduction
- Operational Leadership
- Enterprise IT Strategy
- Security Oversight
- Risk-Based Assessments
- Compliance & Vulnerability Reduction
- System Hardening
- IT Service Optimization
- Enterprise Infrastructure Support
Awards And Recognitions
2022, Top Non-Support 8R (Command Level), 2021, AF Outstanding Cyberspace Support SNCO (Command Level), 2019, Senior NCO of the Quarter (Squadron Level), 2019, AF Outstanding Cyber SNCO (Wing Level), 2019, Lance P. Sijan Senior NCO of the Year (Group Level), 2017, Senior NCO of the Quarter (Group Level), 2017, Senior NCO of the Quarter (Squadron Level), 2024, CIO Enterprise IT (DAF), 2024, Meritorious Unit Award (DAF), 2020, General Rawlings Team (MAJCOM), 2020, General John P. Jumper Award (MAJCOM), 2019, IG Superior Team (Wing), 2018, CMSgt Swindell Award – Best Comm/Sys Ops Unit (MAJCOM), 2018, McClelland Award (MAJCOM), 2017, IG Superior Team (MAJCOM), 2017, Squadron of the Year (Wing), 2017, Team of the Month x2 (Group)
Civic External Leadership
- 01/23 - 12/25, Treasurer, Beale Chiefs Group
- 01/22, President, Randolph Top 3 Council
- 01/21, Chair, Ways & Means Committee, Randolph Top 3 Council
- 01/21, Flight Leader, Senior NCO Academy
- 01/19, Chair, Airman Development Program, Fort Meade Top 3
- 01/18, Community Activity Officer, AFSA Chapter 300
- 01/17, President, Dyess Toastmasters
Personal Information
Director of IT Operations and Cybersecurity
Leadership Career History
- Superintendent, Information Systems Division, HQ Air Force Recruiting Service, JBSA–Randolph, TX, 01/20 - 12/23, Reduced medical waiver processing from 45 days to 5 days (88%)., Enabled cyber capabilities for 3,000 members across 31 global sites., Directed $8M in IT services supporting 4,000 personnel., Led initiatives securing 2021 Top Support Award and AETC recognition.
- Flight Chief, Plans & Resources, 707 CS / 707 ISRG / 70 ISRW, Fort Meade, MD, 01/17 - 12/20, Led 52-member operations team supporting NSA cyber missions., Managed 16 cyber/IT projects generating $80K annual savings., Directed $8M wing relocation serving 600 personnel., Executed AF’s first Joint Security Stack connection (400 devices)., Authored 1,000+ standards improving 3D Airman development.
- NCOIC, Communications Focal Point, 386 ECS, Ali Al Salem AB, Kuwait, 01/15 - 12/15, Led 9-member team resolving 2,800 enterprise IT trouble tickets., Maintained 96% resolution rate supporting 6,000 joint/coalition forces., Streamlined access for MQ-9 and JTF–Italy operations., Restored GATES system enabling movement of 35,800 tons of cargo.
- Section Chief, Commander’s Programs, 7 CS / 7 BW, Dyess AFB, TX, 01/13 - 12/17, Led migration of 5,000 accounts and 8,000 devices., Rebuilt aircraft parts database tracking $1B in assets., Directed $240K modernization effort in Medical Group., Developed COOP plan enabling 2016 CCRI 'Excellent' rating.
- Client Systems Technician, 8 CS, Kunsan AB, Republic of Korea, 01/09 - 12/10, Standardized naming conventions for 150+ systems., Executed 563-system refresh completing upgrade 4 months early., Supported 7,000+ sorties with uninterrupted communications., Eliminated 175 vulnerabilities enabling DoD CCRI 'Outstanding'.
- Client Support Administrator, 880 ECES, 380 AEW, Al Dhafra AB, UAE, 01/05 - 12/05, Managed morale pass program for 197 personnel with 100% accuracy., Recovered 859 U-2 crash debris items within 4 days., Supported OEF, OIF, and CJTF-HOA missions with flawless execution.
- Information Manager, 305 MSG / 305 AMW, McGuire AFB, NJ, 01/04 - 12/05, Resolved 75+ vulnerabilities with zero AMC violations., Developed tracking system for 2,300+ mission documents., Managed $50K purchase card with perfect oversight.
Executive Leadership Skillset
Enterprise Cyber Defense, Threat Analysis & Remediation, Cybersecurity Governance, Incident Response Coordination, Security Architecture, Leading High-Performance Teams, Talent Development & Coaching, Cross-Functional Collaboration, Stakeholder Communication, Mission Readiness Leadership, Strategic Planning & Execution, Technology Modernization, Cyber Risk Reduction, Operational Leadership, Enterprise IT Strategy, Risk-Based Assessments, Compliance & Vulnerability Reduction, System Hardening, IT Service Optimization, Enterprise Infrastructure Support
Accomplishments
AF Outstanding Cyberspace SNCO (2x)
Affiliations
Treasurer, Beale Chiefs Group (2023–2025)
Timeline
Senior Enlisted Leader
48th Intelligence Support Squadron (ACC)
06.2023 - Current
Superintendent, Information Systems Division
HQ Air Force Recruiting Service
01.2020 - 01.2023
Flight Chief, Plans & Resources
707 CS / 707 ISRG / 70 ISRW
01.2017 - 01.2020
NCOIC, Communications Focal Point
386 ECS
01.2015 - 12.2015
Section Chief, Commander’s Programs
7 CS / 7 BW
01.2013 - 01.2017
Client Systems Technician
8 CS
01.2009 - 01.2010
Client Support Administrator
880 ECES, 380 AEW
01.2005 - 12.2005
Information Manager
305 MSG / 305 AMW
01.2004 - 01.2005
BBA - Human Resources Management
Wayland Baptist University
Associate of Applied Science - Information Systems Management
Community College of The Air Force
Professional Manager Certification -
Community College of The Air Force