Gloria Edwards
Property Management
Jackson,MS
Summary
Dynamic Senior Property Manager with a proven track record at Highland Hills Apartments, excelling in lease management and relationship building. Expert in property inspections and conflict de-escalation, I enhanced tenant satisfaction and increased occupancy rates through effective marketing strategies and proactive maintenance coordination. Committed to integrity and excellence in property oversight.
Skilled property management professional with proven track record in overseeing residential and commercial properties. Adept in tenant relations, lease negotiations, and property maintenance. Strong focus on team collaboration and achieving results. Known for reliability and adaptability in dynamic environments. Proficient in budgeting, financial reporting, and compliance with local regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Highland Hills Apartments
10.2019 - Current
- Assisted in managing tenant inquiries and resolving issues promptly.
- Supported lease administration by preparing documents and maintaining records.
- Collaborated with vendors to coordinate property maintenance and service schedules.
- Conducted regular inspections to ensure compliance with property standards and regulations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate financial records, contributing to monthly reporting processes.
- Managed a 500 Unit property Managed daily operations of multiple properties, ensuring compliance with local regulations and standards.
- Engaged in marketing efforts to promote available rental units effectively.
- Provided administrative support for rent collection processes and lease renewals.
Police Officer
Canton Police Department
07.2022 - 05.2025
- Enforced laws and regulations, ensuring community safety and compliance.
- Conducted thorough investigations to gather evidence and resolve incidents effectively.
- Collaborated with community organizations to enhance public safety initiatives.
- Mentored junior officers, providing guidance on procedures and best practices.
- Prepared detailed reports documenting incidents, maintaining accuracy and clarity.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Property Manager
LBK Management
09.2017 - 10.2019
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Customer Service Representative
Conduent
02.2014 - 09.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately while ensuring adherence to company policies and procedures.
- Maintained comprehensive knowledge of products to provide exceptional service and support.
- Streamlined workflows by implementing new customer service protocols, enhancing overall efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed customer feedback to identify areas for service improvement and implemented solutions.
Education
Associate of Applied Science - Business Management
Virginia College
Jackson, MSSkills
- Property inspections
- Maintenance coordination
- Relationship building and management
- Conflict de-escalation
- Integrity and honesty
- Customer service
- Lease management
- Staff supervision
- Portfolio oversight
- Staff management
- Report writing
Accomplishments
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPM - Certified Property Manager
- Property Manager Training
Timeline
Police Officer
Canton Police Department
07.2022 - 05.2025
Senior Property Manager
Highland Hills Apartments
10.2019 - Current
Property Manager
LBK Management
09.2017 - 10.2019
Customer Service Representative
Conduent
02.2014 - 09.2017
Associate of Applied Science - Business Management
Virginia College
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