Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Gloria Ekwevi

Houston,TX

Summary

Licensed esthetician and laser technician with a strong foundation in both clinical skincare, luxury spa experiences and product sales. Entrepreneurial and client-focused, with nearly 3 years of practice offering customized skin treatments, chemical peels, and consultative services. Spa Manager certified and well-versed in operational tools like QuickBooks, supporting both back-end efficiency and front-facing hospitality. Eager to contribute to a forward-thinking medspa while continuing to expand hands-on expertise, foster excellent customer service and experience in a professional setting.

A Professional in field of skincare, equipped to provide exceptional client experiences. Extensive history in performing advanced facial treatments and maintaining high client retention rates and facilitating product sales. Excellent product knowledge and sales expert, known for fostering collaborative team environments and adapting to client needs efficiently.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Esthetician

Brow and Wax Wizard
02.2022 - 12.2022
  • Experienced in post-treatment care and product recommendations
  • Gained familiarity with spa booking software and front desk systems
  • Educated clients on proper skincare routine maintenances ad guided them in selecting appropriate home care products
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Recommended retail products for at-home use.
  • Analyzed skin condition and made appropriate product recommendations.
  • Fostered friendly, warm, and exceptional customer experience.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Developed personalized treatment plans for clients experiencing acne, hyperpigmentation or other skin issues, leading to improved complexion over time.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy
  • Performed hydrafacial treatments for clients customized to each individual skin type and need
  • Experienced in working with clients of all ages with Fitzpatrick skin type 1-VI
  • Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
  • Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
  • Reduced appearance of aging by performing specialized anti-aging treatments, incorporating advanced serums and massage techniques.
  • Improved client satisfaction with personalized skin analysis and product recommendations, leading to repeat business.
  • Performed consultations for patients before scheduling treatments.
  • Implemented a robust CRM system to track customer interactions, leading to more targeted follow-ups and higher conversion rates.

Esthetician and Product Sales Specialist

Freelance Esthetician / Skincare Specialist
01.2023 - Current
  • Provided personalized facials, chemical peels, and skincare consultations to private clients
  • Maintained professional spa environment, client logs, and follow-up routines
  • Built and retained a client base through word-of-mouth and social media engagement
  • Managed over 100 product inventory and appointment scheduling using digital tools
  • Advised over 100+ clients on at-home regimens and holistic skin health strategies
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Educated patients on treatment options.
  • Negotiated with suppliers to procure high-quality skincare products at competitive prices, improving profit margins.
  • Increased customer loyalty, providing exceptional aftercare advice and follow-up support.
  • Developed signature facial treatment, becoming highly requested service among clientele.
  • Expanded service offerings by obtaining certification in advanced esthetic technologies like microdermabrasion and chemical peels.
  • Maintained sterile and inviting treatment environment, adhering to health and safety standards.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.
  • Suggested appropriate therapy based on current health of client.
  • Cultivated a high-performance sales team culture by setting clear expectations, providing regular feedback, and offering professional development opportunities.
  • Increased repeat business through diligent relationship-building efforts with existing customers.
  • Managed a portfolio of high-value clients, ensuring their needs were met and promoting long-term loyalty.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Presented professional image consistent with company's brand values.
  • Built diverse and consistent sales portfolio.
  • Analyzed skin condition and made appropriate product recommendations.
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Performed consultations for patients before scheduling treatments.

Education

Licensed Esthetician -

Salon Boutique Academy
Dallas, TX
01.2022

Bachelor of Science - Pharmaceutical Sciences

University of Salford, Manchester
United Kingdom
08-2015

Skills

  • Advanced Skin Consultations
  • Laser Hair Removal (Licensed)
  • Client Relationship Management
  • Spa Operations & Team Support
  • Scheduling & Booking Systems
  • QuickBooks (Bookkeeping, Product Sales, Vendor Managment)
  • Sanitation & Compliance (State Standards)
  • HydraFacial experience
  • Anti-aging treatments
  • Expert skin analysis
  • Sales and upselling
  • Chemical peel proficiency
  • Ultrasonic exfoliation
  • LED light therapy
  • Sanitation and sterilization
  • Customer service
  • Verbal and written communication
  • Client consultation
  • Retail sales
  • Excellent team player
  • Infection control
  • Skin analysis
  • Medical recordkeeping

Accomplishments

  • Drove a 90% Increase in retail sales by strategically upselling and educating clients on tailored post treatment skincare regimens, enhancing client results and driving repeat business
  • Collaborated with team of 6 in the development of Client retention project
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased retail product margins by $50,000 through optimizing product sales strategies through targeted client education, on high margin skincare solutions
  • Received certification for expert chemical peel applications.

Certification

  • Licensed Esthetician – State of Texas
  • Licensed Laser Hair Removal Technician
  • Chemical Peel Certification
  • Spa Management Certification
  • CPR Certified (if applicable)

Languages

English
Full Professional

Timeline

Esthetician and Product Sales Specialist

Freelance Esthetician / Skincare Specialist
01.2023 - Current

Lead Esthetician

Brow and Wax Wizard
02.2022 - 12.2022

Licensed Esthetician -

Salon Boutique Academy

Bachelor of Science - Pharmaceutical Sciences

University of Salford, Manchester

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