Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gloria Escalante

Hobbs,NM

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

34
34
years of professional experience

Work History

Field Administrator

Schwob Energy Services
08.2018 - Current
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Organized and updated databases, records and other information resources.

Sales Manager

Floors To Go
01.2013 - 08.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.

Homemaker

Self-employeed
07.2005 - 01.2013
  • Addressed client household needs with meal preparation, housekeeping and transportation.
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Provided companionship and emotional support to enhance mood and quality of life.

Administrative Assistant

St. John Knits, Inc.
05.1989 - 07.2005
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.

Education

High School Diploma -

Tornillo High School
Tornillo, TX
05.1988

Skills

  • Administrative Support
  • Attention to Detail
  • Office Supplies and Inventory
  • Financial Leadership
  • Office Cleaning
  • Leadership
  • Human Resources Department Processes
  • Customer Contact
  • Planning and Prioritization
  • Staff Meetings
  • Office Support
  • Personable and Approachable
  • Administration and Management
  • Work Planning and Prioritization

Languages

Spanish
Native or Bilingual

Timeline

Field Administrator

Schwob Energy Services
08.2018 - Current

Sales Manager

Floors To Go
01.2013 - 08.2018

Homemaker

Self-employeed
07.2005 - 01.2013

Administrative Assistant

St. John Knits, Inc.
05.1989 - 07.2005

High School Diploma -

Tornillo High School
Gloria Escalante