Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gloria Escobedo

Richmond,TX

Summary

Exemplary interpersonal skills and reliable work ethic, ensuring timely and efficient outcomes. Proficient in time management, adept at adapting to new tasks. Recognized for creative problem-solving and unwavering accountability.

Overview

21
21
years of professional experience

Work History

Teller

First Service Credit Union
11.2022 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

Non-Commissioned Security Officer/Usher

Contemporary Service Corporation
02.2016 - Current
  • Participate in large stadium events with crowd control management.
  • Assisting the guest find their way in and around the facility, and any concerns while providing great customer service.
  • Notify police officers of any disruptions, altercations or suspicious behavior.
  • Preparedness before event with ingress and egress procedures of the facility, respectively ensuring everyone’s safety.

Departmental Head/Cash Office

Hobby Lobby #91
10.2013 - 02.2022
  • Manage two departments; Jewelry & Wearables & Cash Office duties
  • Review departments, inventory daily, count & order weekly, stock departments with receivable merchandise, price merchandise accordingly, keep a clean, shop friendly available for customers, be approachable, able to answer questions, give excellent customer service, cashier when needed, answer calls and cover other areas as needed.
  • Help manage cash office and bookkeeping on a weekly basis.
  • Maintain two departments that not only are very much shopped but have a large amount of merchandise that I have ensured to be very well stocked.
  • Take ownership of the departmental individual merchandise by informing myself of the differences of merchandise and its purpose.
  • Kept it clean and customer friendly, built a good rapport with store manager and employees & frequent customers, learned to manage inventory accordingly.
  • Learned to build displays accordingly to store planning, continue to be a dependable and reputable employee within the margins that are given to me.
  • Informed management of discrepancies such as shop lifters, suspicious customers, and exceptions that occur within the departments.
  • Maintained an excellent score on a monthly audit, reviews & stock tests, such as price changes, discounts, and policy procedures.
  • Cash Office duties, include preparing daily deposit, preparing cash bags for registers, investigating shortages/overages and reporting any discrepancies to management.
  • Communicating and following up with employees on teaching and training procedures when exceptions are found.
  • Additional duties when requested were to travel for new store openings when need to be set up prior to grand opening.
  • I reported to new location and help to set up and help train temporary employees on Hobby Lobby procedures on setting fixtures, ordering merchandise and stocking. It can be a 3–4-week process from start to finish.

Asset Protection Manager

Walmart #5045
11.2004 - 01.2013
  • Inventory analysis, review daily, weekly and monthly reports, initiate investigations of theft, monitor safety & compliance, perform audits of back-room inventory, delivery trucks, invoice offices, front end and cash office, ensure assets throughout the store, review daily with video to ensure procedures were followed.
  • Skills Obtained, Excellent work ethics, familiar with Verint & March video systems, very organized & detailed all internal, external investigations & in store accidents.
  • Follow up with proper documentation as needed.
  • A good rapport with local law enforcement, District Attorney & Federal and local law investigators.
  • Communication skills such as, BOLOs to market & Region with organized crime incidents, monitored safety.
  • Compliance with OSHA, hazardous waste, fire code standards, safety team survey inspections, annual Black Friday Event.
  • Created annual contingency plans.
  • Participated with Market inventories and pre-inventory reviews & high shrink reviews.
  • Monitored inventory & produced internals with daily reports.
  • Engaged and very active with community efforts.

Education

High School Diploma -

San Diego High School

Interior Design -

Houston Community College

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Approachable
  • Cash handling and management

Languages

Spanish
Professional Working

Timeline

Teller

First Service Credit Union
11.2022 - Current

Non-Commissioned Security Officer/Usher

Contemporary Service Corporation
02.2016 - Current

Departmental Head/Cash Office

Hobby Lobby #91
10.2013 - 02.2022

Asset Protection Manager

Walmart #5045
11.2004 - 01.2013

Interior Design -

Houston Community College

High School Diploma -

San Diego High School

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Gloria Escobedo