Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Esparza

Painesville,OH

Summary

Bilingual Dental Assistant with Radiology Certification and 10 years of success building strong relationships with patients and providing quality support during dental procedures. Knowledgeable and experienced in dental procedures. Works well with all personality types when interacting with patients and staff.

Overview

11
11
years of professional experience

Work History

Dental Assistant

Dr.Greiner and Virsger
Mentor, OH
06.2021 - 08.2022
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Sterilized instruments according to established guidelines and protocols.
  • Took digital X-rays of teeth using radiographic equipment.
  • Maintained a neat, clean and organized environment throughout the office.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Laid out dental instruments and equipment before procedures.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Documented patient records with procedures performed and added notes taken to charts.

Dental Assistant /Front Office Manager

Dr.Galvan DDS
Mentor, OH
10.2014 - 08.2019
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Sterilized instruments according to established guidelines and protocols.
  • Took digital X-rays of teeth using radiographic equipment.
  • Maintained a neat, clean and organized environment throughout the office.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Monitored office inventory to maintain supply levels.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Gave patients desensitizing agents to prepare for anesthetic administration.
  • Fabricated custom teeth impressions and temporary restorations for patients from given samples.
  • Prepared bills and completed insurance forms using system software.
  • Cleaned and polished removable dentures, brackets, wires and other appliances.
  • Applied protective coating of fluoride to teeth during dental procedures.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Exposed dental diagnostic x-rays.
  • Assisted dentist during examination by retracting patient's tongue and cheeks.
  • Gathered and documented patient medical and dental histories and vital signs.

Dental Assistant

Dental Specialist of lake county
Painesville, OH
12.2011 - 10.2014
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Sterilized instruments according to established guidelines and protocols.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Educated patients on treatment procedures and post-procedure home care.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.

Education

Completion of Dental Assistant Program Certificate - Dental Assisting

Cleveland Institute of Dental-Medical Assistants
Mentor, OH
08-2011

High School Diploma -

Thomas W. Harvey High School
Painesville, OH
06-2008

Skills

  • Patient Services
  • Equipment Sterilization
  • Inventory Management
  • Patient Education
  • Instrument Preparation
  • Procedure Support
  • Patient Relations
  • Clinical Support
  • Regulatory Compliance
  • Dental Terminology Knowledge
  • Appointment Scheduling
  • Insurance Billing
  • Complex Problem-Solving
  • Office Management
  • Patient Care Coordination
  • Infection Control Procedures
  • Strong Writing and Verbal Skills
  • Disinfecting Rooms and Equipment
  • Patient Records Gathering
  • Patient Counseling

Timeline

Dental Assistant

Dr.Greiner and Virsger
06.2021 - 08.2022

Dental Assistant /Front Office Manager

Dr.Galvan DDS
10.2014 - 08.2019

Dental Assistant

Dental Specialist of lake county
12.2011 - 10.2014

Completion of Dental Assistant Program Certificate - Dental Assisting

Cleveland Institute of Dental-Medical Assistants

High School Diploma -

Thomas W. Harvey High School

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