Summary
Overview
Work History
Education
Skills
Websites
Languages
ADDITIONAL INFORMATION
Timeline
Generic

Gloria Felix

North Las Vegas

Summary

Detail-oriented professional with over 10 years of combined experience in Business administration, customer service, and logistics.

Overview

10
10
years of professional experience

Work History

Tier III Process Assistant (Operations & Team Lead)

Amazon Fulfillment & Global Logistics
05.2019 - Current
  • Managed and trained teams of 100+ associates, managed daily workflow and ensuring compliance with safety protocols.
  • Coordinated communication between management, staff, and cross-functional departments to resolve issues.
  • Conducted data analysis using Excel, Tableau, and internal systems to track performance, identify process improvements.
  • Independently prioritized workload to manage multiple high-volume tasks, supporting overall operational efficiency.
  • Delivered clear written and verbal communication to leadership, ensuring accurate reporting and documentation.
  • Bilingual English and Spanish

Customer Service Associate II (Bank Teller)

Heritage Bank
05.2015 - 08.2017
  • - Processed daily customer transactions with accuracy, including deposits, withdrawals, and transfers.
  • - Delivered exceptional customer service while handling sensitive financial information in a confidential manner.
  • - Performed audits, certifications, and compliance checks as assigned by management.
  • 40 hrs/week | Supervisor: [Name, Contact if available] | May Contact

Education

Bachelor of Business Administration -

University of Arizona Online
Tucson, AZ
01.2025

Skills

  • Route Scheduling & Appointment Management
  • Interdisciplinary Team Communication
  • Data tracking
  • Customer Service & Conflict Resolution
  • Workflow Coordination & Prioritization
  • Kept Customer information confidential
  • Training, Mentoring & Process Improvement
  • Bilingual – English & Spanish

Websites

Languages

Spanish
Native or Bilingual

ADDITIONAL INFORMATION

  • Bilingual: English & Spanish
  • Flexible to work in Reno, NV at VA Sierra Nevada Health Care System

Timeline

Tier III Process Assistant (Operations & Team Lead)

Amazon Fulfillment & Global Logistics
05.2019 - Current

Customer Service Associate II (Bank Teller)

Heritage Bank
05.2015 - 08.2017

Bachelor of Business Administration -

University of Arizona Online

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