Gloria Felix
North Las Vegas
Summary
Detail-oriented professional with over 10 years of combined experience in Business administration, customer service, and logistics.
Overview
10
10
years of professional experience
Work History
Tier III Process Assistant (Operations & Team Lead)
Amazon Fulfillment & Global Logistics
05.2019 - Current
- Managed and trained teams of 100+ associates, managed daily workflow and ensuring compliance with safety protocols.
- Coordinated communication between management, staff, and cross-functional departments to resolve issues.
- Conducted data analysis using Excel, Tableau, and internal systems to track performance, identify process improvements.
- Independently prioritized workload to manage multiple high-volume tasks, supporting overall operational efficiency.
- Delivered clear written and verbal communication to leadership, ensuring accurate reporting and documentation.
- Bilingual English and Spanish
Customer Service Associate II (Bank Teller)
Heritage Bank
Lakewood, WA
05.2015 - 08.2017
- - Processed daily customer transactions with accuracy, including deposits, withdrawals, and transfers.
- - Delivered exceptional customer service while handling sensitive financial information in a confidential manner.
- - Performed audits, certifications, and compliance checks as assigned by management.
- 40 hrs/week | Supervisor: [Name, Contact if available] | May Contact
Education
Bachelor of Business Administration -
University of Arizona Online
Tucson, AZ01.2025
Skills
- Route Scheduling & Appointment Management
- Interdisciplinary Team Communication
- Data tracking
- Customer Service & Conflict Resolution
- Workflow Coordination & Prioritization
- Kept Customer information confidential
- Training, Mentoring & Process Improvement
- Bilingual – English & Spanish
Languages
Spanish
Native or Bilingual
ADDITIONAL INFORMATION
- Bilingual: English & Spanish
- Flexible to work in Reno, NV at VA Sierra Nevada Health Care System
Timeline
Tier III Process Assistant (Operations & Team Lead)
Amazon Fulfillment & Global Logistics
05.2019 - Current
Customer Service Associate II (Bank Teller)
Heritage Bank
05.2015 - 08.2017
Bachelor of Business Administration -
University of Arizona Online