GLORIA FLORES
Phoenix,AZ
Summary
To be part of a workplace where we can work as a team. I strive to be a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Cashier
Fry's Food And Drug
Phoenix
08.2023 - Current
- Answered phone calls to assist customers with questions and orders.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Built and maintained productive relationships with employees.
- Checked personal identifications during alcohol and tobacco sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted and balanced cashier drawers.
OWNER
NATO'S CLEANING COMPANY
08.2008 - 10.2019
- Found and pursue new clients, typed bids and contracts for new clients and follow-up with clients if contracted for their janitorial needs of their offices
- Provided billing and invoices for all accounts and paid employees
- Ensured compliance with applicable laws and regulations related to business operations.
- Maintained relationships with existing clients by providing superior customer service.
- Reviewed legal documents related to business operations.
- Assisted with customer requests and answered questions to improve satisfaction.
Legal Assistant
Goldberg & Osborne
Phoenix , AZ
03.2002 - 03.2005
- Assisted the attorney with up to 120 cases at a time
- Interviewed potential clients and worked side by side with the attorney and typed letters to all the medical doctors, hospitals, and ambulance facilities to type an accurate demand
- Followed up with the clients to keep them updated on their case as often as possible
- Redacted confidential information from legal documents on case-by-case basis.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Organized legal documents in company filing systems and databases.
- Met with clients and attorneys to discuss case details and evidence.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Updated databases with new information received from attorneys or clients.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Administrative Assistant to VP of Marketing
Ugly Duckling (AKA - Drive Time)
07.2000 - 12.2001
- Assisted the VP of Marketing, Graphic Designer, East and West Coast Regional Manger typed all the charts for the east and west coast market
- Had reports done for daily meetings
- Received all marketing calls including the complaint calls
- Send all graphic designs out for final approval
- Ordered meals for marketing meetings
- Type and put together folios for marketing meetings
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled confidential documents in an organized fashion according to established protocol.
Administrative Assistant to VP of Marketing
FCI, Inc
Chicago, IL
08.1996 - 06.2000
- Company Overview: high-end office furniture manufacturer company
- Assisted the VP of Marketing for a high-end office furniture manufacturer company, I typed all the letter to all 45 representatives of any new line being introduced
- I handled all priority customer service calls and took care of our VIP clients
- Handle all to packs when preparing for the yearly NeoCon show
- Processed the mailers and orders from the show
- High-end office furniture manufacturer company
- Developed and maintained filing systems for confidential documents and records.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Greeted visitors and provided general information about the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Identified needs of customers promptly and efficiently.
Loan Officer
Midwest Finance
Chicago
01.1996 - 07.1996
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Provided customer service support throughout the entire process from application through closing.
- Approved or denied loan applications and explained reasoning behind decisions.
- Updated client account information and records in company databases.
- Prioritized and organized tasks to efficiently accomplish service goals.
Administrative Assistant
Fisher Development
02.1994 - 06.1996
- Assisted 3-4 Project Managers by organizing their bids for different contracts.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Made sure all blueprints and vinyls were available to ship and present for potential clients
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Proofread content for typo-free emails and documentation.
- Worked with cross-functional teams to achieve goals.
Education
Trade School Certificate - General office studies
THE COLLEGE OF OFFICE TECHNOLOGY
Chicago, ILGeneral Studies -
Theodore Roosevelt High School
Chicago, ILSkills
- Returns processing
- Cash handling
- Cash drawer balancing
- Cash management
- Time management skills
- Promotions and discounts
- Liquor law compliance
- Merchandise exchange
- Dependability and reliability
- Empathy and patience
- Data entry
- Customer assistance
- Sales techniques mastery
- Transaction handling
- Refund handling
- Gift card handling
- Team collaboration
- Loss prevention
- Cleaning and sanitizing
- Cash register systems
- Reliability and punctuality
- Professionalism and courtesy
- Hospitality and accommodation
- Attention to detail
- Cash handling and management
- Customer service excellence
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Timeline
Cashier
Fry's Food And Drug
08.2023 - Current
OWNER
NATO'S CLEANING COMPANY
08.2008 - 10.2019
Legal Assistant
Goldberg & Osborne
03.2002 - 03.2005
Administrative Assistant to VP of Marketing
Ugly Duckling (AKA - Drive Time)
07.2000 - 12.2001
Administrative Assistant to VP of Marketing
FCI, Inc
08.1996 - 06.2000
Loan Officer
Midwest Finance
01.1996 - 07.1996
Administrative Assistant
Fisher Development
02.1994 - 06.1996
Trade School Certificate - General office studies
THE COLLEGE OF OFFICE TECHNOLOGY
General Studies -
Theodore Roosevelt High School