Gloria Frakes
Frankfort,US
Summary
Dynamic Executive Administrative Secretary with proven expertise at the Office of the Attorney General, excelling in project planning and effective communication. Recognized for enhancing office efficiency and fostering team collaboration. Adept at data entry and management, ensuring seamless operations while maintaining a dependable and proactive approach to problem-solving.
Overview
39
39
years of professional experience
Work History
Executive Administrative Secretary
Office of the Attorney General
Frankfort, US
04.2023 - Current
- Oversees the administration of office functions for the East Office location.
- Manages a high-volume reception area, fielding communications from internal and external customers, triaging requests to the correct conclusion.
- Acts as a liaison between different departments of OAG to assist in inquiries, and address problems and concerns.
- Interprets office procedures, complaint processes, and assists the public by communicating processes in detail.
- Evaluates consumer and constituent concerns or complaints, and determines appropriate referral for resolution.
- Schedules meetings and conference rooms.
- Handles agency telephone inquiries, screens calls, and forwards them appropriately.
- Greets and assists visitors.
- Signs off on and directs shipments and packages delivered.
- Route agency mail per division.
- The primary checkpoint is to ensure that the security protocol is followed for building ingress and egress.
- Performs administrative work for management.
- Handles various telecommunications functions, schedules appointments, and provides information to callers.
Seamstress and Uniform Manager
Keeneland Hospitality
Lexington, US
09.2015 - 04.2023
- Sewing machine setup (changing thread, bobbins, and needles as needed).
- Measuring, creating, and cutting patterns.
- Maintaining a safe and clean work environment.
- Quality craftsmanship.
- Must be able to make and read patterns, and be able to work with leather, vinyl, foam, and other substrates.
- Ability to work independently and as part of a team.
- Repairing (when possible) wardrobe malfunctions.
- Detail-oriented, proactive, and able to complete tasks independently with minimal supervision.
- Creativity and problem-solving skills are essential to finding solutions to design challenges.
- Patience and persistence are necessary to complete complex projects.
- Ordering new uniforms is necessary; this includes discussions about the best garments for working in specific elements where breathability and performance are important concerns.
- Inventory before each race meet.
- Keeping an eye on par levels during and following each race meet.
- The uniform manager inspects new uniforms on arrival, distributes them to employees, or puts them in storage for future distribution.
- This person also handles laundering, repair, and other maintenance tasks, which may be special in nature, with uniforms that have fragile components.
- The uniform manager should perform spot inspections to ensure uniforms are being worn properly and appropriately.
- An eye for detail and above-average organizational skills are required.
- People skills are a must.
- The uniform manager works closely with the payroll department to deduct and reimburse employees for uniform deposits.
- Weekly submissions to payroll depend on whatever might have been signed out by employees each week.
- Keep track, give reports, and inform accounting of any outstanding uniform deductions for all temp agencies and volunteer groups.
Pharmacy Technician
Kroger
Frankfort, US
04.2016 - 08.2018
- Resolved concerns and completed claims processing through consultations with insurance representatives.
- Accurately entered and processed patient prescriptions in internal system.
- Measured, counted, and compounded medications following established procedures.
Office Assistant
Friesen Business Machines
Steinbach, Canada
07.2002 - 11.2006
- Welcomed office visitors and alerted staff to the arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling a range of routine and special requirements.
- Collaborated with various departments to complete assigned tasks.
- Interacted with customers by phone, email, or in person to provide information.
- Maintained and updated office records, both digital and physical.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
Youth Leader
Evangelical Fellowship Church
Steinbach, Canada
05.1987 - 06.2001
- Coached, instructed, and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Maintained good relationships with parents through regular communication, and active participation in planned activities.
- Organized group activities and outings for youth, and led weekly Bible study meetings.
- Participated in regular meetings with the leadership team to discuss strategies, challenges, and successes.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
- Developed, implemented, and assessed youth leadership programs and initiatives.
- Collaborated with youth, parents, teachers, and community members to promote youth leadership initiatives and enhance communication.
- Organized and facilitated youth retreats and workshops to promote personal growth and self-awareness.
- Provided guidance and support to youth in developing a positive self-image and thriving personal relationships.
- Maintained an internal database of service workers, participants, activities, and other relevant details.
Education
CNA -
Red River Community College
Winnipeg, Manitoba06.1985
High School Diploma -
Steinbach Bible College
Steinbach, ManitobaSkills
- Project planning and coordination
- Data entry and management
- Dependability and responsibility
- Self-motivation
- Team collaboration
- Multitasking skills
- Effective communication
Timeline
Executive Administrative Secretary
Office of the Attorney General
04.2023 - Current
Pharmacy Technician
Kroger
04.2016 - 08.2018
Seamstress and Uniform Manager
Keeneland Hospitality
09.2015 - 04.2023
Office Assistant
Friesen Business Machines
07.2002 - 11.2006
Youth Leader
Evangelical Fellowship Church
05.1987 - 06.2001
CNA -
Red River Community College
High School Diploma -
Steinbach Bible College