Gloria Franklin
Huntsville,AL
Summary
Detail-oriented professional with a versatile background in military operations and customer service. Recognized for effective communication and problem-solving skills, contributing to team morale and operational efficiency.
Overview
7
7
years of professional experience
Work History
Enlisted Soldier
Department of National Defense
Fort Drum, NY
09.2024 - 03.2026
- Operated military equipment and weapons systems with proficiency in adherence to safety protocols.
- Facilitated team efforts to execute tactical operations, ensuring alignment with mission objectives.
- Assisted in training new recruits on operational procedures and safety measures, enhancing team readiness.
- Collaborated with team members to develop strategies for improving logistical support during training exercises.
- Adapted quickly to dynamic environments, ensuring effective execution of assigned tasks under pressure.
- Executed daily tactical operations to support mission objectives and enhance unit readiness.
- Maintained equipment through regular inspections, contributing to operational efficiency and safety compliance.
- Monitored inventory levels of supplies, ensuring timely procurement and availability for missions.
- Implemented safety protocols during operations, promoting a culture of safety within the unit.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
- Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
Customer Service Representative
Saks Fifth Avenue
Memphis, TN
02.2019 - 09.2024
- Guided customer inquiries through effective communication and problem-solving techniques.
- Managed customer feedback to enhance service quality and satisfaction levels.
- Collaborated with cross-functional teams to resolve complex customer issues efficiently.
- Maintained accurate records of customer transactions using CRM systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Murphy High
Mobile, AL05.2015
Skills
- Military discipline
- Tactical communication
- Intelligence gathering
- Logistics management
- Positive attitude
- Strategic thinking
- Teamwork and loyalty
- Critical thinking
- Documentation and reporting
- Team supervision
- Risk assessments
- Records review
- Equipment management
Timeline
Enlisted Soldier
Department of National Defense
09.2024 - 03.2026
Customer Service Representative
Saks Fifth Avenue
02.2019 - 09.2024
High School Diploma -
Murphy High