Gloria Fuentes
Dacono,CO
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Server, Bartender, Waiter Trainer.
Clare's
10.2020 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Host, Server
Dunraven Inn
05.2021 - 01.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Server, Barista, Bartender
Notchtop Bakery & Cafe
11.2018 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server, Bartender
Della Terra Mountain Chateau
09.2008 - 09.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
Server
El Mezcal
07.2013 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science -
UNEA
Chihuahua, Chihuahua06.2009
High School Diploma -
Colegio De Bachilleres # 1
Chihuahua, Chihuahua08.2005
Skills
- Safe Food Handling
- Guest Engagement
- Beverage Preparation
- Order Delivery Practices
- Food Delivery
- Point of Sale Operation
- Service Prioritization
- Sales Expertise
- Cash Handling
- Suggestive Selling
- Quality Control
- Food Running
- Guest Relations Management
- Item Promotion
- Hospitality Service Expertise
- High-Volume Dining
- Food Sales and Promotion
Languages
English
Spanish
Timeline
Host, Server
Dunraven Inn
05.2021 - 01.2022
Server, Bartender, Waiter Trainer.
Clare's
10.2020 - 07.2023
Server, Barista, Bartender
Notchtop Bakery & Cafe
11.2018 - 04.2021
Server
El Mezcal
07.2013 - 01.2017
Server, Bartender
Della Terra Mountain Chateau
09.2008 - 09.2018
Bachelor of Science -
UNEA
High School Diploma -
Colegio De Bachilleres # 1
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