GLORIA GALLEGO
TUCSON,AZ
Summary
Responsible Assistant Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Assistant Residential Property Manager
City Of Tucson
12.2023 - Current
- Supervise 3 or more full-time employees.
- Manage and determine priorities of work load, establishing timelines, monitor progress and assigning caseloads.
- Oversee move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspect property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintain detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Led staff training initiatives focusing on customer service excellence while fostering positive work culture for property management team members.
- Ensure compliance with local laws and HUD regulations, staying updated on changes affecting rental market.
- Complete final move-out walk-throughs with tenants to identify required repairs.
- Introduce prospective tenants to types of units available and performed tours of premises.
- Follow up on delinquent tenants and coordinated collection procedures.
- Maintain original leases and renewal documents in digital and hardcopy format for property management office.
- Verify income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collect and maintain careful records of rental payments and payment dates.
- Conduct regular inspections of both interior and exterior of properties for damage.
- Keep properties in compliance with local, state, and federal regulations.
- Implement and enforce policies and procedures to maintain properties to highest standards.
- Communicate effectively with residents, and on-site associates.
- Complete annual rent calculations using housing database software.
Housing Specialist III
City Of Tucson
07.2023 - 11.2023
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed over 100 applicants in 3 months and explained scope of different available benefits.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Trained staff on current eligibility requirements and policies.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Project Coordinator
City Of Tucson
04.2023 - 07.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained 3 different types of database and spreadsheets with accurate inventory and status.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Responded to requests for information on materials to inquiring parties.
Housing Specialist III
City Of Tucson
06.2017 - 04.2023
- Assisted clients in understanding their rights and responsibilities as tenants.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Safeguarded public health by ensuring adequate sanitary conditions in inspected dwellings.
- Ensured compliance with local building codes through meticulous examination of residential properties.
- Conducted more than 450 regular re-inspections to ensure continued compliance with established codes and guidelines.
- Maintained accurate records of all inspections, enabling timely follow-up actions for necessary repairs or improvements.
- Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
- Prepared correspondence, reports of inspections or investigations and recommendations for action.
Residential Property Manager
City Of Tucson
09.2014 - 06.2017
- Supervised 7 full-time employees.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw management of 400+ properties while providing general service to tenants.
- Ensured compliance with local laws and regulations, staying updated on changes affecting rental market.
- Conducted regular performance evaluations of staff, implementing corrective action when necessary and rewarding exceptional employees.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Managed budgets effectively, reviewing expenses regularly and negotiating bids with vendors.
Skills
- Resident relations
- Property Inspections
- Rent collection
- Interpersonal abilities
- Lease Renewals
- Tenant relations
- Adaptable
- Property Management
- Multi-family property management
- Compliance Monitoring
- Critical Thinking
Languages
Spanish
Professional Working
Timeline
Assistant Residential Property Manager
City Of Tucson
12.2023 - Current
Housing Specialist III
City Of Tucson
07.2023 - 11.2023
Project Coordinator
City Of Tucson
04.2023 - 07.2023
Housing Specialist III
City Of Tucson
06.2017 - 04.2023
Residential Property Manager
City Of Tucson
09.2014 - 06.2017
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