Summary
Overview
Work History
Education
Skills
Languages
Websites
Accomplishments
Certification
Timeline
Generic

Gloria Gallegos Medina

Phoenix,AZ

Summary

Seasoned Zipline Guide with strong background in outdoor recreation and safety instruction. Possess skills in risk assessment, customer service, equipment maintenance, and team coordination. Known for fostering enjoyable yet safe zipline experience and contributing to increased customer satisfaction in previous roles. Brings ability to handle high-pressure situations with calmness while ensuring participant safety and confidence at all times. Innovative

Social Media Manager with experience in developing and implementing comprehensive social media strategies. Noted for creativity, strategic thinking, and ability to enhance brand awareness through engaging content. Strengths include knowledge of major social media platforms, analytical skills, and understanding of SEO best practices. Previous work has resulted in improved online presence and audience engagement for diverse clients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Social Media Manager

Storm Ministries
Scottsdale, AZ
08.2023 - 06.2025
  • Developed engaging content for various social media platforms, enhancing brand visibility.
  • Managed daily interactions on social media, addressing audience inquiries promptly.
  • Analyzed social media metrics to refine content strategy and improve engagement rates.
  • Collaborated with team members to design effective marketing campaigns that drive results.
  • Scheduled posts using management tools to ensure consistent online presence.
  • Conducted research on industry trends to inform content creation and audience preferences.
  • Coordinated with graphic designers for visual content that aligns with brand identity.
  • Implemented SEO best practices across social media content to increase reach and traffic.

Pathfinder Ass. Director

Church
Phoenix, Arizona
08.2021 - 05.2025

Zipline Crew

Camp Yavapines
Prescott, Arizoa
06.2024 - 07.2024
  • Conducted safety procedures regularly to ensure camper protection.
  • Assisted guests with harnesses, helmets, and safety equipment.
  • Delivered comprehensive safety briefings prior to zipline launches.
  • Monitored guest attachment to zipline systems and enforced compliance with protocols.
  • Performed daily inspections on cables, platforms, harnesses, and pulleys.
  • Executed routine maintenance and repairs on safety equipment.
  • Tracked inventory of safety gear and retired damaged items accordingly.
  • Maintained cleanliness and organization of work areas.
  • sending and receiving guests on the Zipline platforms
  • ensure guests are securely attached and follow procedures.
  • Perform daily safety checks on cables platforms, harnesses, pulleys, etc.
  • handle routine maintenance or repairs
  • Ensure compliance with safety standards and regulations.
  • Provide excellent customer service
  • inspect and clean safety gear ( helmets, gloves, harnesses)
  • track inventory and retire old and damaged gear.
  • coordiate gear distrubation and collection before and after groups of guests
  • Be trained in CPR and first aid
  • respons to injuries or medical issues
  • monitor for environmental hazards like weather, animals, or terrain issues.
  • keep the area clean, safe, and organized.
  • maintian trails landscaping or trash removal.
  • Executed daily responsibilities with precision and efficiency.
  • Introduced innovative solutions to elevate team performance and outcomes.
  • Collaborated with diverse colleagues to resolve product-related challenges.
  • Enhanced customer satisfaction through prompt problem resolution and friendly service.
  • Organized tasks effectively to meet service objectives efficiently.
  • Identified camper and staff needs swiftly to ensure satisfaction.
  • Provided exemplary service via in-person and phone interactions.
  • Supported colleagues by fostering a collaborative work environment.

Zipline Crew

Camp Yavapines
Prescott, Arizona
06.2023 - 07.2023
  • "The same qualities of Zipline Crew 2024" + a few side quests.
  • Maintained cleanliness and organization in dining areas and kitchens.
  • Supported team during special events and activities at the camp.
  • Engaged with campers to promote a positive dining experience.
  • Followed guidelines for waste disposal and recycling practices at the camp.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned kitchen area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Organized and restocked supplies to support operations and team productivity.
  • Upheld high standards of productivity and quality in operations.
  • Checked expiration dates on all products before using them

Education

Thunderbird Adventist Academy
Scottsdale, AZ

Skills

  • Social media strategy
  • Content creation
  • SEO optimization
  • Data analysis
  • Project management
  • Customer engagement
  • Team collaboration
  • Problem solving
  • Safety compliance
  • Problem-solving
  • Brand awareness
  • Goal planning
  • Team building
  • Event management
  • Trend monitoring
  • Content delivery
  • Online reputation monitoring
  • Strategic planning
  • Content calendar management
  • Progress monitoring
  • Social media management
  • Photography and videography
  • Visual design
  • Photo and video editing
  • Attention to detail
  • Social media
  • Business development
  • Customer service
  • First aid certification
  • Event coordination
  • Equipment inspection
  • Environmental awareness
  • Zipline operation
  • Leadership qualities
  • Inventory management
  • Safety management
  • Route planning
  • Physical fitness
  • Multilingual abilities
  • Recreational program planning
  • Enrichment activities
  • Conflict management
  • Weather monitoring
  • Instructional skills
  • Group management
  • Friendly, positive attitude
  • Individual and group coaching
  • Group discussions
  • Water safety
  • Self motivation
  • CPR certification
  • Nutrition knowledge
  • Problem-solving aptitude
  • Nature Preservation
  • Multitasking Abilities
  • Outdoor education
  • Outdoor skills
  • Marketing strategies
  • Cleaning and sanitizing
  • Budget management
  • Professional demeanor
  • Time management abilities
  • Collaboration and teamwork
  • Interpersonal communication
  • Repairing wall surfaces
  • Multitasking
  • Community outreach
  • Flexibility
  • Occupancy Scheduling
  • Risk assessment
  • Goal setting
  • Transportation logistics
  • Sports Equipment Use
  • Facility construction oversight
  • Interpersonal skills
  • Personnel supervision
  • Problem-solving abilities
  • Build skills
  • Entertainment coordination
  • Special needs client assistance
  • Camper supervision
  • Youth mentoring
  • Camp operations
  • Fitness training
  • Treatment goal assessment
  • Activity coordination
  • Analytical thinking
  • First aid and CPR
  • Time management
  • Activity oversight
  • Teamwork and collaboration
  • Verbal and written communication
  • Activity planning
  • Activity instruction
  • Reliability
  • Policy enforcement
  • Positive discipline
  • Effective communication
  • Audience engagement
  • Team leadership
  • Project planning
  • Injury prevention
  • Fundraising strategies
  • Motivational techniques
  • Teamwork

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Accomplishments

Freshmen year

- Class officer ( senator )

- lead musical soprano

- Assisant Pathfider director

- Mission trip to Alaska

- reopened a personal bussiness to fundraise.

- started my work at summer camp " Camp Yavapines"

- earned my cpr certification.

Sophomore year

- Class President

- Dominican Republic mission trip

- Ass. Pathfinder Director

- Social Media manager for school ministires

- lead soprano musician

- continued the busniess to fundraise

- continued my job at Camp Yavapines.

Junior Year

- Social Media Manager for school ministries

- took a CNA course ( gained a licencse )

- regained CPR certfication

- continued my personal business

- Ass. Pathfinder Director

- Medical mission trip to North Carolina ( ashvielle )

- tired to continue work at summer camp and instead step downed.

upcoming senior year

- Social Media Manager and lead team member for school ministries.

- Class President

- lead music soprano

- Pathfinder Director

Certification

  • CPR
  • CNA
  • Zipline and rockwall

Timeline

Zipline Crew

Camp Yavapines
06.2024 - 07.2024

Social Media Manager

Storm Ministries
08.2023 - 06.2025

Zipline Crew

Camp Yavapines
06.2023 - 07.2023

Pathfinder Ass. Director

Church
08.2021 - 05.2025

Thunderbird Adventist Academy

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Gloria Gallegos Medina