Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

Gloria Gallie

Stewartville,MN

Summary

Dynamic Program Director with a proven track record at Cardinal of Minnesota, excelling in strategic leadership and stakeholder engagement. Expert in transforming program operations through innovative approaches and robust staff training, significantly enhancing customer service excellence. Skilled in budget management and performance analysis, consistently achieving organizational goals with enthusiasm and precision.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Program Director

Cardinal of Minnesota
Rochester, MN
04.2024 - Current
  • Met regularly with program stakeholders to make program adjustments and assess progress.
  • Established relationships with key stakeholders to build trust in the organization's mission.
  • Managed program operations and provided strategic leadership for workers.
  • Monitored performance metrics to evaluate effectiveness of programs.
  • Directed staff training on technical aspects of programming activities.
  • Created and implemented new programming ideas to keep station relevant and growing.
  • Facilitated staff meetings and educational work sessions to strengthen staff competencies.
  • Oversaw administrative support staff to facilitate day-to-day program activities.
  • Reviewed existing programs and identified areas of improvement or expansion.
  • Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
  • Organized and facilitated team meetings, workshops, and events.
  • Provided leadership in developing innovative approaches to meet program goals.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed household errands and other essential duties.
  • Recognized by management for providing exceptional customer service.

House Manager

Shalom Home
04.2015 - 02.2018
  • To provide a safe and healthy living environment for six elderly individuals by ensuring the best quality of life possible.
  • Providing 24/7 care, whether it be working at home, on call, addressing staff questions and concerns, or simply completing the grocery shopping for the home.
  • Overseeing seven direct care staff, including but not limited to scheduling, staff meetings, corrective actions, and terminations.
  • Communicated with maintenance team on damages to repair.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Organized and maintained household inventory records, including supplies and equipment.
  • Developed systems for efficient management of daily operations in the house.
  • Coached staff on strategies to enhance performance and improve customer relations.

DSP

Cardinal of Minnesota
03.2011 - 04.2015
  • Ensure that the daily needs of each client are met through teaching, counseling, advising, and providing a positive role model in a manner that enables the greatest degree of independence possible in their activities of daily living.
  • Duties include assisting with and encouraging independence in activities of daily living, including personal hygiene, development of personal responsibility, basic health care, appropriate social skills, etc.
  • Transportation to activities, housekeeping, and medication administration.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.

Job Coach

Ability Building Center
05.2008 - 03.2011
  • Improve the quality of life by providing rehabilitation and employment services for persons with disabilities, and other special needs.
  • Responsible for the implementation of training and habilitation plans, and direct supervision of adults with disabilities in the facility.
  • Delivered training using multiple methods to reach diverse learning styles.
  • Developed individualized employment plans tailored to clients' skills, interests, and career goals.
  • Participated in training sessions related to job coaching best practices.
  • Monitored clients' job performance and progression, offering ongoing support and guidance.
  • Supported participants to assist in achieving vocational and non-vocational goals.

Education

High school completed through grade 12 -

Stewartville High School
Stewartville, MN

Skills

  • Strategic leadership
  • Performance standards and analysis
  • Policy and procedure improvements
  • Business oversight
  • Effective leader
  • Customer service experience
  • Documentation and reporting
  • Budget management
  • Stakeholder engagement
  • Training and development
  • Staff training
  • Program leadership
  • Staff management

Volunteer Experience

Volunteer to ring bells and feed the homeless during the holidays., Several awards and bonuses, Trophy of excellence in front of the community

Certification

  • CPR
  • Mental Health First Aide

Timeline

Program Director

Cardinal of Minnesota
04.2024 - Current

House Manager

Shalom Home
04.2015 - 02.2018

DSP

Cardinal of Minnesota
03.2011 - 04.2015

Job Coach

Ability Building Center
05.2008 - 03.2011

High school completed through grade 12 -

Stewartville High School

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Gloria Gallie