Gloria Gaona
Monte Alto,USA
Summary
Professional with experience in student transportation and child supervision. Skilled in ensuring safety protocols, managing student behavior, and facilitating smooth boarding and disembarking processes. Strong focus on team collaboration and adaptability to changing needs. Reliable and results-driven with excellent communication and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Bus Monitor
Umos Inc. United Migrant Opportunity Services
01.2023 - 10.2024
- Monitored passenger safety and well-being during transport, ensuring compliance with all safety regulations.
- Assisted students in boarding and disembarking, promoting a safe and organized environment.
- Communicated effectively with drivers and parents to address concerns or incidents promptly.
- Implemented behavior management strategies, fostering a positive atmosphere for students during transit.
- Conducted regular inspections of seating areas to maintain cleanliness and safety standards.
- Trained new monitors on safety protocols and emergency procedures, enhancing team readiness.
Customer Service Rep
Teleperformance
08.2017 - 01.2018
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction and retention.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Secretary
Texas Alarm Services
10.2014 - 11.2016
- Administrate assignments to associates
- Entered data into system and updated customer contacts with information to keep records current.
- Managed scheduling and coordination of appointments for management team.
- Developed and maintained filing systems to ensure efficient document retrieval.
- Trained new administrative staff on company policies and office procedures.
- Oversaw inventory management of office supplies, ensuring timely procurement and availability.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Cashier
McDonald's
08.2014 - 03.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Managed cash register operations, ensuring balanced drawers and accurate cash handling.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Trained new staff on register operations and customer service protocols.
- Implemented best practices for cleanliness and organization in the front counter area.
- Resolved customer complaints promptly, maintaining a positive dining experience.
Sales Associate
Uniform Center
12.2012 - 09.2014
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted customers in selecting appropriate uniforms based on needs and preferences.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained accurate inventory levels, ensuring availability of products for sales.
- Collaborated with management to assess sales trends and adjust stock accordingly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Arts - Social Worker
South Texas College
McAllen, TX12-2025
Skills
- Patience and empathy
- Reliability and punctuality
- Medical aid experience
- Cleaning skills
- Teacher collaboration
- Passenger safety
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Bus Monitor
Umos Inc. United Migrant Opportunity Services
01.2023 - 10.2024
Customer Service Rep
Teleperformance
08.2017 - 01.2018
Secretary
Texas Alarm Services
10.2014 - 11.2016
Cashier
McDonald's
08.2014 - 03.2015
Sales Associate
Uniform Center
12.2012 - 09.2014
Associate of Arts - Social Worker
South Texas College
Similar Profiles
Ray MaynardRay Maynard
WHEAP Intake Specialist at Umos Inc. / United Migrant Opportunity ServicesWHEAP Intake Specialist at Umos Inc. / United Migrant Opportunity Services
Victoria UscangaVictoria Uscanga
Armed Public Safety Officer at Umos Inc. United Migrant Opportunity ServicesArmed Public Safety Officer at Umos Inc. United Migrant Opportunity Services
Selena GarzaSelena Garza
School Bus Monitor at Umos Inc. United Migrant Opportunity ServicesSchool Bus Monitor at Umos Inc. United Migrant Opportunity Services
Danzig NunezDanzig Nunez
Inventory Manager at AutoZoneInventory Manager at AutoZone
Jose Torres Jr.Jose Torres Jr.
Foreman at Double "O" ConstructionForeman at Double "O" Construction