Gloria Garcia

• Worked as part of collaborative team to address changing needs of children and families.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Used Central Reach and Google to document patient information, progress notes, and treatment plans.
• Learned specialized behavior approaches to implement behavioral strategies.
• Participated in patient education, helping to reinforce concepts and treatment plans.
• Supported patient confidentiality in accordance with HIPAA regulations.
• Collaborated with client's support system and other allied specialists to implement positive interventions.

Key Responsibilities:

Client Support & Engagement (50%)

• Delivered front-line customer service and support to students in academic and career training programs, ensuring a welcoming and supportive environment.
• Conducted intake and registration for students, gathering demographic, eligibility, and program-related information to verify program enrollment.
• Responded to client inquiries about services such as counseling, career training, advising, and testing, demonstrating active listening and problem-solving skills.
• Worked with students to resolve account issues, including managing holds, password resets, and other program-related concerns, ensuring smooth access to services and resources.

Data Management & Record-Keeping (40%)

• Accurately entered and managed sensitive student data (demographics, registration, attendance, assessments) into secure program databases, maintaining confidentiality in compliance with regulatory requirements.
• Created and maintained student digital files (SDFs), linked important documents, and ensured records were up-to-date and easily accessible.
• Conducted peer audits of registration and assessment paperwork, ensuring accuracy and consistency in data.
• Supported data collection for reporting, surveys, and program evaluation, contributing to continuous improvement of services and client outcomes.
• Collaborated with instructors, managers, and other departments to troubleshoot data-related issues and maintain smooth program operations.

Administrative & Clerical Support (10%)

• Provided general office and clerical support to program managers and staff, utilizing Microsoft Excel, Word, and other software to manage and organize

• Performed cash, card, and check transactions to complete customer purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Prioritized helping customers over completing other routine tasks in store.
• Developed strong rapport with customers and created positive impression of business.
• Engaged in friendly conversation with customer to better uncover individual needs.