Gloria Garcia
Surprise,AZ
Summary
Dynamic individual with hands-on experience in implementing and monitoring behavior intervention plans and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
03.2025 - 11.2025
- Delivered direct one-on-one support to clients, implementing personalized behavior intervention plans tailored to individual needs.
- Maintained accurate documentation of client sessions, including behavioral data and progress notes, to facilitate ongoing assessment and planning.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies that address the holistic needs of clients.
- Implemented crisis intervention strategies to manage challenging behaviors, ensuring a safe and supportive environment for all clients.
- Supported patient confidentiality in accordance with HIPAA regulations.
Student Services Site Support
Rio Salado Community College
07.2023 - 03.2025
- Delivered front-line support to students, addressing inquiries regarding academic services and providing resources for career development.
- Conducted registration and intake processes for new students, ensuring accurate data collection and program eligibility verification.
- Maintained and updated student records in secure databases, ensuring compliance with confidentiality regulations and institutional policies.
- Collaborated with faculty and staff to streamline administrative processes, contributing to improved operational efficiency within the department.
- Assisted in the development and distribution of marketing materials for student services, increasing visibility and utilization of available resources.
Fulfillment Problem Solver
Amazon.Inc
2021 - 2022
- Analyzed order discrepancies and implemented corrective actions, reducing error rates in fulfillment processes.
- Managed high-volume order processing during peak seasons, maintaining efficiency and accuracy under pressure.
- Conducted root cause analysis on fulfillment failures, proposing actionable solutions to prevent recurrence.
Associate
In N Out Burger
02.2011 - 11.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Executed daily cash handling procedures, maintaining accuracy and accountability in all transactions.
- Handled customer complaints with professionalism, ensuring resolution and customer retention.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Education
Certification - Medical Administrative Assisting
Maricopa Community Colleges, Phoenix College
Phoenix, AZ10-2024
GED -
Maricopa Community Colleges, Rio Salado Community College
Surprise, AZ05-2024
Associate of Arts -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05-2027
Skills
- Applied behavior analysis
- Computer skills
- Direct instruction
- Treatment implementation
- Data collection and analysis
- HIPAA requirements
- Teamwork
- Crisis intervention
- Mail handling
- Microsoft Office Suite
- Scheduling and calendar management
Affiliations
- West Valley Business and Professional Women Organization
Certification
- Retail and Customer Service Training - Rio Salado College
- Medical Administrative Assistant Training - Rio Salado College with Phoenix College
- RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Action Behavior Centers
03.2025 - 11.2025
Student Services Site Support
Rio Salado Community College
07.2023 - 03.2025
Associate
In N Out Burger
02.2011 - 11.2018
GED -
Maricopa Community Colleges, Rio Salado Community College
Fulfillment Problem Solver
Amazon.Inc
2021 - 2022
Certification - Medical Administrative Assisting
Maricopa Community Colleges, Phoenix College
Associate of Arts -
Maricopa Community Colleges, Rio Salado Community College