Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gloria Garcia

Pharr

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Retention supervisor position. Ready to help team achieve company goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

10
10
years of professional experience

Work History

Lead Billing

Charter Communications
01.2018 - Current
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new personnel regarding company operations, policies and services. Such as progress partners and floor walking.
  • Maintained up-to-date knowledge of product and service changes.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Created, prepared, and delivered reports to agents.
  • Coached employees through day-to-day work and complex problems.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.
  • Worked effectively in fast-paced environments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Cultivated interpersonal skills by building positive relationships with others.

Sales Associate

Metro PCS
04.2015 - 12.2017
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Solved customer challenges by offering relevant products and services.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Built relationships with customers and community to establish long-term business growth.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate

Cricket Wireless
01.2014 - 03.2015
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Processed payments and provided receipts to establish proof of transaction.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Boosted store sales by effectively cross-selling and upselling products to customers.
  • Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
  • Recommended accessories and complementary purchases to boost revenue.
  • Consistently achieved sales goals by successfully upselling and cross-selling products.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Monitored daily sales performance and provided feedback to each team member.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Elvis J Ballew
1100 US-83 BUS, Pharr, TX 78577
05.2016

Skills

  • Proactive Decision Making
  • Excellent Organizational Skills
  • Research and due diligence
  • Handling Complaints
  • Time Management
  • Problem-Solving
  • Relationship Building
  • Coaching and Mentoring
  • Time tracking
  • Sales proficiency
  • Team Leadership
  • New Hire Training
  • Escalation management
  • Data Entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lead Billing

Charter Communications
01.2018 - Current

Sales Associate

Metro PCS
04.2015 - 12.2017

Sales Associate

Cricket Wireless
01.2014 - 03.2015

High School Diploma -

Elvis J Ballew

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Gloria Garcia