Gloria Garcilazo
Hemet,CA
Summary
Driven by a results-focused approach, I leveraged my health and safety expertise and positive reinforcement techniques at Hemet District to enhance student engagement and safety, significantly contributing to the development of a supportive learning environment. My tenure at Walgreens Pharmacy honed my active listening skills, boosting customer retention and satisfaction.
Overview
7
7
years of professional experience
Work History
Elementary School Volunteer
Hemet District
09.2018 - Current
- Aided classroom management by providing one-on-one support for students requiring additional assistance.
- Developed a positive rapport with students, making them feel comfortable asking questions or seeking help.
- Assisted in coordinating fundraising events that led to increased resources for classrooms and extracurricular programs.
- Augmented teacher''s efforts during art classes by preparing materials, assisting with instruction, and facilitating cleanup procedures.
- Collaborated with other volunteers to create and maintain a safe and welcoming environment for students.
- Assisted in organizing school events, fostering a positive school culture and community involvement.
- Supervised recess periods, ensuring safety rules were followed while promoting healthy physical activity.
- Enhanced student engagement by implementing interactive and hands-on activities in the classroom.
- Coordinated volunteer efforts during school-wide events, ensuring seamless and successful execution.
- Participated actively in PTA meetings, advocating for student needs and contributing ideas for program improvements.
- Supported teachers in developing strategies to improve overall academic performance of students.
- Prepared materials for class activities and art projects.
- Monitored student behavior in hallways and classrooms to promote safe learning environment.
- Offered advice and support to students on how to best handle personal issues, stress and anxiety.
- Helped with planning and implementation of school fundraisers to bring in needed monies for school.
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Supported teachers in classroom instruction and activities by grading papers and creating presentations.
- Assisted with organization and supervision of after-school activities for students.
- Encouraged and guided students struggling academically, delivering support and assistance.
- Helped students with homework and gave additional tips on studying techniques.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Took part in professional development workshops to boost skills.
- Prepared reports and maintained administrative records.
- Graded and provided feedback on assignments.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Helped teachers manage bus loading and unloading.
- Collaborated with instructors to develop engaging lesson plans.
- Developed and implemented strategies to improve student engagement.
- Monitored students in computer lab to enforce proper use of resources.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Developed and delivered presentations on course topics.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Planned and prepared bibliographies, charts and graphs.
Customer Service Representative
Walgreens Pharmacy
01.2018 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Perris High School
Perris, CASkills
- Health and safety
- Parent-Teacher Communication
- Positive Reinforcement
- Language arts support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Elementary School Volunteer
Hemet District
09.2018 - Current
Customer Service Representative
Walgreens Pharmacy
01.2018 - Current
High School Diploma -
Perris High School
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