GLORIA GARZA
Pasadena,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Steve Madden
06.2023 - 10.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Steve Madden
05.2021 - 06.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Assistant Store Manager
Carters Oshkosh
01.2021 - 05.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Cleaning Assistant
Bongoli
03.2017 - 05.2019
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Visually inspected area for overlooked aspects.
Education
GED -
Palmetto High
Palmetto, FL05.2007
Skills
- Loss Prevention
- Stock Management
- Department Oversight
- Operations Oversight
- Customer Relations
- Store Organization
- Staff Scheduling
- Employee Scheduling
- Incident Reports
- Flexible Schedule
- Retail Operations
- Customer Experience
- Customer Service and Engagement
- POS Systems Operations
- Inventory Control
- Display Setup
- Problem-Solving
- Mentoring and Coaching
- Relationship Building and Management
- Marketing and Promotions
- Customer Service
- Store Opening and Closing
- Database Management
- Hiring and Training
- Shift Scheduling
- Google Drive
- Attention to Detail
- Team Building and Leadership
- Problem solving
- Employee coaching
- Store operations
- Visual merchandising
- Staff training
- Leadership abilities
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Steve Madden
06.2023 - 10.2023
Store Manager
Steve Madden
05.2021 - 06.2023
Assistant Store Manager
Carters Oshkosh
01.2021 - 05.2022
Cleaning Assistant
Bongoli
03.2017 - 05.2019
GED -
Palmetto High
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