Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Gomez

Woodlake,CA

Summary

Detail-oriented professional with extensive experience in medical records management. Proven track record in ensuring HIPAA compliance and enhancing patient care through effective communication and organized filing systems. Skilled in data entry and customer service, adept at maintaining confidentiality while streamlining processes for improved efficiency.

Quick and dedicated learner.

Overview

10
10
years of professional experience

Work History

Medical Records Clerk

Altura Centers for Health
03.2020 - 08.2025
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.

Customer Service Representative

Optimal Health
09.2017 - 07.2019
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Referral Coordinator

Compassionate Family Care
07.2015 - 07.2017
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.

Education

General Education

Woodlake Union High School
Woodlake, CA

Skills

  • HIPAA compliance
  • Customer service
  • Written and verbal communication
  • HIPAA regulations
  • File organization
  • Data entry
  • Document scanning
  • Medical terminology understanding
  • Paperwork processing
  • Records management
  • Medical records management

Timeline

Medical Records Clerk

Altura Centers for Health
03.2020 - 08.2025

Customer Service Representative

Optimal Health
09.2017 - 07.2019

Referral Coordinator

Compassionate Family Care
07.2015 - 07.2017

General Education

Woodlake Union High School

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