Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Gloria Gonzalez

Chicago,IL

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

15
15
years of professional experience

Work History

Retail Store Manager

Metro By T-Mobile
10.2022 - Current
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Cashier Team Lead

Pet Supplies Plus
01.2021 - 06.2021
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Membership Specialist

Shedd Aquarium
03.2014 - 10.2016
  • Maintained membership database, ensuring that all information was current and accurate.
  • Scheduled and assigned daily work and activities for team members.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.

Receptionist Administrator

Central States SER
12.2008 - 12.2009
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.

Education

GED -

City Colleges of Chicago-Richard J Daley College
Chicago, IL
10.2008

Skills

  • Stockroom Management
  • Shift Scheduling
  • Performance Monitoring
  • Retail Operations
  • Hiring and Training
  • Administrative Support
  • Office Organization

Accomplishments

    Hit the big "5" with mobile retailer. Exceeded company goals and was congratulated by corporate.

Languages

Spanish
Full Professional

Timeline

Retail Store Manager

Metro By T-Mobile
10.2022 - Current

Cashier Team Lead

Pet Supplies Plus
01.2021 - 06.2021

Membership Specialist

Shedd Aquarium
03.2014 - 10.2016

Receptionist Administrator

Central States SER
12.2008 - 12.2009

GED -

City Colleges of Chicago-Richard J Daley College

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Gloria Gonzalez