Gloria Gonzalez
El Paso,TX
Summary
Housekeeping professional with 5-year background addressing guest requests and problems to maintain high satisfaction. Detail-oriented and punctual with good teamwork abilities, solid housekeeping experience and excellent interpersonal skills. Focused on exceeding performance and productivity targets.
Overview
4
4
years of professional experience
Work History
Housekeeping
Deployed Services
05.2023 - 01.2024
- Trained housekeeping staff on cleaning protocols.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Performed laundry cleaning services and mopped, swept and polished floor surfaces.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
- Operated machines correctly by following machine instructions and safety regulations.
Relief Manager
Public Storage
09.2022 - 03.2023
- Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
- Ensured a clean and well-organized store environment for an improved shopping experience.
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
Housekeeping
Transformed Cleaning LLC
11.2021 - 08.2022
- Trained housekeeping staff on cleaning protocols.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Returned emptied garbage receptacles to proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Housekeeping
Winn Management Group LLC
04.2021 - 10.2021
- Trained housekeeping staff on cleaning protocols.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
Housekeeping
Transformed Cleaning LLC
05.2020 - 05.2021
- Trained housekeeping staff on cleaning protocols.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Returned emptied garbage receptacles to proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Housekeeping
HL Services
12.2019 - 04.2020
- Trained housekeeping staff on cleaning protocols.
Skills
- Efficient cleaning techniques
- Time Management
- Quality Assurance
- Flexible and Adaptable
- Self-Directed
Languages
Spanish
English
Timeline
Housekeeping
Deployed Services
05.2023 - 01.2024
Relief Manager
Public Storage
09.2022 - 03.2023
Housekeeping
Transformed Cleaning LLC
11.2021 - 08.2022
Housekeeping
Winn Management Group LLC
04.2021 - 10.2021
Housekeeping
Transformed Cleaning LLC
05.2020 - 05.2021
Housekeeping
HL Services
12.2019 - 04.2020
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